Esther Akande

Experience

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  Bereau of Physical Planning and Development Control

  May 2017 - Apr 2018

  Administrative and Field Assistant

  Key Projects and Achievements•Identified cost-saving opportunities in office supplies, equipment and services, resulting in reduced operational expenses for the organization.•Established and maintained meticulous record-keeping systems, ensuring easy retrieval of information and contributing to improved data accuracy.•Successfully managed and organized schedules, appointments, and meetings ensuring optimal time utilization.•Selected to be a member of the team participating in the Stakeholders Engagement Training (SET) in 2017, to educate and collaborate with key stakeholders regarding the Ibadan City Master Plan for 2036.•Facilitated positive relationships with local communities during fieldwork, fostering trust, obtaining valuable input, and addressing concerns effectively.Tasks•Overseeing day-to-day office operations and maintaining a well-organized and efficient work environment.•Entering and maintaining accurate data, records, and files, ensuring easy retrieval and organization of information.•Drafting, editing, and proofreading business correspondence, reports, and other documents.•Organizing and coordinating meetings, conferences, and events and preparation of necessary materials.•Conducting on-site inspections to assess the physical conditions of the land or area under consideration for development and serving demolition notices, contravention notices and stop work notices on illegal structures.•Interacting with local communities and stakeholders to gather input, address concerns, and ensure that development plans align with the needs and expectations of the community. Show less

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  Pick n Nibble

  Sept 2017 - Feb 2021

  Sales And Production Manager

  Key Projects and Achievements•Developed and implemented innovative sales strategies that led to increased revenue and market share by 25%.•Implemented customer retention initiatives that increased client satisfaction and loyalty.•Identified and implemented cost-saving initiatives, resulting in reduced operational expenses without compromising product quality or customer satisfaction.•Consistently met and exceeded production targets, demonstrating effective planning, resource allocation, and team management.Tasks•Develop and implement effective sales strategies to achieve organizational goals and targets.•Conduct market research to identify potential opportunities, understand customer needs, and stay informed about competitors and industry trends.•Monitor and increase sales output/ revenue.•Develop and implement production schedules to meet customer demands while optimizing resource utilization.•Ensure that products meet quality standards by implementing and monitoring quality control processes throughout the production cycle.•Work to meet and exceed customer expectations by delivering products on time, at the expected quality, and in the quantities requested.•Lead and manage production teams, providing guidance, training, and motivation to ensure a productive and cohesive working environment. Show less

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  Jumia Nigeria

  Jun 2018 - Aug 2018

  Customer Service Representative

  Key Projects and Achievements•Attaining consistently high customer satisfaction score for meeting customers need and resolving issues thereby showcasing my commitment to providing excellent service.•Contributing to a positive customer experience by minimizing complaints, resolving issues and complaint effectively and in a timely fashion.•Effective cross team collaboration to address customer issues.•High customer retention rate through top notch service, positive customer experience and interactive communication.Tasks•Addressing customer inquiries, concerns and problems in a timely and effective manner to ensure satisfaction.•Communicating clearly and empathetically with customers, listening actively to their needs and conveying information in a manner that is easily understood.•Assisting customers with order processing and returns.•Educating customers on product features and usage in order to enable them make the most their purchase. Show less

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  Straight-Gate Publishers Limited (SGPL)

  Mar 2021 - Mar 2023

  Key Projects and Achievements•Developed the first employee handbook for the organization in 2022 as a tool to communicate company’s history, processes, policies, regulations and benefits, serving as a valuable guide in terms of conducts resulting in workplace transparency and trust.•Designed different staff appraisal templates for employees and departmental heads that functions as a structured record of employee performance and also serving as a tool for offering feedback on job performance resulting in improved working relationships among employees, supervisors and team members.•Developed a standard operating procedure (SOP) for cash disbursement on merchandise procurement improving cost management, vetting, monitoring and tracking of merchandise usage in the company.•Successfully implemented employee pension compliance in line with organizational and government policy to help secure employees' retirement benefits and provide a form of income security after retirement.•Restructuring of the editorial department which resulted in loss minimization and revenue growth.•Increased employee belongingness and team spirit from 45% to 80% through several initiatives that involves recognition, rewards and awards.•Liaised with the Fire Safety Service in the prompt fire prevention training of employees and fire safety management plan implementation ensuring employee health and safety.Tasks•Management and implementation of all HR processes including recruitment and selection, training, onboarding, employee engagement, employee appraisal, health and safety, compensation and benefits etc.•Providing high quality professional advice and support to managers and staff for all HR related matters.•Partnering with management to ensure strategic HR goals are aligned with business goals.•Ensuring compliance with company and government policies. Show less Key Projects and Achievements• Pioneered the Human Resources Department creating its vision, mission, policies, processes and operations resulting in the facilitation and revitalization of positive workplace culture as well as incorporating employees' needs with company's goals to achieve organizational growth.• Developed clear cut job descriptions for all members of staff through job analysis, collaboration and research resulting in employees’ awareness of their job scope fostering employee engagement and productivity from 40% to 60% within a period of 3months.• Successfully sourced for and hired 9 sales representative across 6 states within the first two months of work engagement resulting in the wider coverage and purchase of company’s products.• Designed and executed a successful two-day training programme for the newly employed and existing sales representatives and canvassers resulting in employees satisfaction and sales competence in meeting sales targets.Tasks• Responsible for all human resources functions.• Responsible for office administration.•Responsible for maintaining a filing system to ensure documents and information are retained and easy to locate. Show less

  • Human Resources Manager

    Aug 2021 - Mar 2023

  • Human Resources Officer

    Mar 2021 - Jul 2021