Stacey Brannan

Experience

• 

  Humana Inc.

  Jul 1991 - Apr 2018

  Technology Service Assurance Leader (Major Incident Manager)

  * Identify, escalate and engage technical support on Major Incidents with a goal to restore normal operation as soon as possible* Lead technical troubleshooting calls to resolution by working collaboratively with technical support teams and customer* Identify improvement opportunities to reduce the number of Major Incidents and their impact on business* Communicate updates to a wide audience of senior leadership, technical teams, business areas and vendor partnersPast roles at Humana:* Computer Support Helpdesk* Data Center Operations* Claims processing Show less

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  Humana

  Apr 2018 - now

  • Lead, Problem Management and Strategy

    Aug 2021 - now

  • Cyber Security Engineer (Service Delivery)

    Apr 2018 - Aug 2021