Manisha Chakrabarty

Experience

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  Agilent Technologies

  Aug 2008 - Aug 2014

  Subject Matter Expert

  Collection Support for LSCA (BC)• Responsible for handling portfolio of business customers of Agilent in the fields of Life Science, Chemical Analysis.• Review aging reports and initiate calls to customers with past-due balances to arrange for payment.• Initiate collection calls to major account customers, research and resolve past due/billing issues on complex accounts that have resulted in delinquent payment.• Resolve customer complaints and research account discrepancies; analyze receivables data for customers.• Forecast cash collections, evaluating and escalating issues to appropriate internal and external contacts.• Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information.• Evaluate if credit or debits need to be issued and rationalize payment plans with customers.• Daily interaction with outside customers, including follow-up with customers when expected payment has not been received.• Responsible for sending Account Statement to customers.Billing and Invoice Support • Looking into and researching customer account details, which include non-payments, delayed payments, and other irregularities.• Monitor payment behavior of the customer and work closely with the credit Analyst.• Billing approx. 150 EU clients and 60 major UK Clients and over 1000 + Invoices of Revenue and Reimbursement every month• Keeping a check on monthly receivables activity while making sure that that billing, collection, and reporting activities are carried out per specified dates.• Conference Calls on a weekly basis to resolve issues.• Sales and Billing Dept. to resolve invoice discrepancies or problems with sales and merchandise. Show less

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  Serion Labs

  Aug 2014 - Jan 2015

  Lead UAT
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  InVentiv Health Clinical

  Feb 2015 - Jan 2018

  Billing Lead

  Leading a team. Managing Day to day operations, daily calls with offshore cash application team on revenue analysis. Responsible in ensuring seamless service delivery for Account Recievable (A/R aging report) Pharma giants like BMS, GSK, Johnson’s etc (Both India and USA).• Review the MSA, PAF and SOW of each new consultant hired for which the team raise invoices according to billing cycle• Calculation of the revenue once the services have been rendered to client• Client calls to ensure smooth functioning of the process.• Ensuring 100% billing accuracy and performing controls to ensure quality of invoices produced.• Responsible and accountable for customer satisfaction and continuous process improvement.• Implementation of end-to-end workflow process from entering Timesheet till billing, ensuring process amendments when required.• Creating Monthly Accruals for GSK Fixed Fee invoicing and Boehringer Fixed Fee invoicing. Coordination with Client directly for Payment and Pay term changes.• Provide assistance to the onshore team in preparation of templates for monthly and quarterly submissions to the FSA, and other internal customersAR Key Responsibilities• Managed the accurate and timely processing of up to 5600 invoices per month for large, multi-site organizations. Coordinate with local stakeholder for invoice coding & authorization of supplier invoices for the desired location.• Responsible for all AR processes and maintenance of all vendor databases.• Generate Final Invoices on a project level as per the Service Level Agreements• Billing the Clients on FTE based projects, Revenue & Reimbursement on Bi-monthly & Monthly Projects from USA.• Working on Cost-plus based, PO based, and Timesheet Based & Fixed price Milestone based invoices in whole month.• Comparing Vendor Invoices with Estimate as per SOW Rates, Applying Volume Discounts • Working on Multi Currency Invoices for Clients Show less

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  JLL

  Apr 2018 - Feb 2020

  Assistant Manager Finance

  • Manage the Accounts Receivable Processes & reconciliation of the data with offshore team at Dalian • Billing around 120+ Premiere clients for monthly and Quarterly Invoices (1500+ invoices monthly)• Validating timesheets submitted and client bill rates from client contracts. • Creating monthly invoices to client specifications & in accordance with MSA/SOW• Submitting online and hardcopy invoices to clients, using portals like OB10, Ariba, etc.• Processing of Credit Notes as per contracts and protocols• Accrual of Items and maintain a smooth closing period• Liaising with operational managers and clients relating to invoice queries on a monthly basis.• Preparing e-way bill and solving GST related issues for Indian Clients• Perform other duties and adhoc projects as requested by the Billing Manager from offshore• Looking after Invoicing and Billing Transactions on daily basis as per Clients requirement• Creation of Vendor Management & Negotiations• Billing and Collections Review on weekly Basis • Testing of invoicing and billing on SAP and Oracle systems.• Reporting and dash boarding for all governance meetings with the customer and internal management Show less

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  Rackspace Technology

  Aug 2021 - now

  Global Leader-Billing Receivables and Contract Management