Gopi KT

Experience

• 

  MRL Posnet (P) Limited

  Oct 2016 - Dec 2019

  Key Responsibility's : Meeting with potential clients to gauge the utility and viability of prospective working relationships.Ensuring regular contact with existing clients to maintain our company's presence.Repairing disengaged or fractured relationships.Conducting in-depth needs assessments to better understand each client's requirements.Identifying a range of our offerings that could meet the goals and values of each client.Proposing and deliberating potential solutions in consultation with clients.Prompting clients to upgrade their existing packages and to purchase additional offerings.Settling clients' concerns in a swift and professional manner.Harnessing internal relationships to better address clients' needs and to maximize our profits. Show less

  • Senior Customer relationship executive

    Jan 2019 - Dec 2019

  • Custemer relationship executive

    Oct 2016 - Dec 2018
• 

  Worldline

  Jan 2020 - now

  From 02.02. 2022 to till date Sales | Merchant Acquisition | Fintech | Payment gateways | Technology | SMB | Omni-channel solutionsPayment Gateway Solutions to SMBs through Partners/Resellers (Channel Sales) and Direct Merchants, Account ManagementMerchant onboarding and Account management for Payment Gateway ServicesMerchant onboarding and Account management for Payment Gateway ServicesSkills: Acquisitions · Account Management · Team Management · SalesCurrently working with Worldline e-payments, SMB sales team based out of Hyderabad Primary responsibility and deliverables include-New merchant acquisition for online payments, PG and recurring products. End to end relationship management with exisiting set of named accounts for maximum revenue generation and increase the count of transacting merchants Show less 01.01.2022 As Quality annalist ROLES AND RESPONSIBILITES: • Listened to calls either recorded, live or side-by-side and sharing feedback to the associates• Conducting Briefing sessions on new updates • Conducting Quality sessions on monthly basis • Sharing audit observations to the training team to cover the same topics in refreshers• Identifying the process gaps and requirements and escalate it to the clients • Conducting one on one session to understand the associate’s mentality • Attending reviews with the Clients• Conducting call calibration sessions weekly basis internally & externally• Implemented agent training and coaching initiatives.• Provided customer feedback and internal compliance feedback to management.• Preparing Presentations and Dashboards to present Pan India.• Participated in Training Programs conducted by Company and got certified. Show less

  • Team Lead

    Mar 2022 - now

  • Senior Quality Analyst

    Jan 2020 - Feb 2022