Experience

• 

  Hibu india pvt. ltd.

  Apr 2007 - Jun 2015

  • Drive improvement initiatives to realize Business Goals and objectives• Train & Coach Quality Representatives• Conducting various Analysis – Baselining/ Defectives Study• Drive Kaizen Events across the Organization• Managed both US & UK clients • Process Training & Documentation• Review the Documentation with Customer SMEs • Support Operations to Meet Goals/Objectives• Integrate the procedures with other functions• Participated in the UAT of new workflow system • Support operations to achieve productivity and quality Metrics• Analysis and reporting of process related issues• Training for new hires and existing employees on new processes/applications• Coordinating work, preparing training documents and SOP’s

  • Process Lead - Process Engineering

    Jan 2013 - Jun 2015

  • Senior Quality Co-ordinator - Process Engineering

    Oct 2011 - Jan 2013

  • Quality Co-ordinator - Process Engineering

    Apr 2007 - Oct 2011
• 

  Tata consultancy services

  Jun 2015 - Jun 2016

  Assistant manager - delivery excellence group

  • Set the strategy for Six Sigma project implementation• Stakeholder Management/Engagement• Conduct Gap & Risk Analysis for new and existing processes• Setup Quality Management System (QMS) for new clients/processes• Identify Automation opportunities• Conduct RCA’s and put CAPA for the processes• Train & Coach Quality Representatives

• 

  Time inc. india

  Jun 2016 - May 2018

  Assistant manager - business process re-engineering

  • Project and Program management• Due Diligence and Internal Process Consulting• Process re-engineering & Identify Automation opportunities• Lead cross-functional projects to reduce cost, improve efficiency, quality and customer satisfaction• Setting up QMS in the Organization• Defining KPI’s and setting up measurement benchmark for the processes• Conduct End-End VSMs workshop to identify opportunity for improvements

• 

  Conduent

  May 2018 - now

  • Establish & refine process management fundamentals - RACI, FMEA, control charts• Drive root cause analysis on client escalations & risks• Create early warning systems• Facilitate project identification and selection workshop to the teams• Facilitate high impact lean workshops / value stream mapping sessions to drive waste reduction/elimination in processes• Drive workshops to Identify potential Automation (RPA) opportunities • Stakeholder Engagement/Management• Participate in client meeting to understand VOC & potential improvement opportunities• Work closely with operations / delivery leads to identify & help on areas where he/she needs quality support to improve client experience• Identify training requirements and conduct training program on lean, GB and other quality frameworks• Coach / mentor / lead high impact projects through the use of lean / Six Sigma / other quality frameworks Show less

  • Senior Manager Operational Excellence

    Oct 2022 - now

  • Process Excellence Manager

    May 2018 - Oct 2022