Mukesh Mukesh

Experience

• 

  NThrive Global Solutions (Formerly e4e Healthcare Business Services)

  Sept 2006 - Sept 2019

  Sr quality analyst

  · Handling the auditing of quality management system, identifying root causes and effectively implementing corrective and preventing actions · Extending support in terms of assistance in conducting refresher training for the colleagues who fail to meet quality standard as per SLA.· Preparing Daily/Weekly/Monthly reports representing process quality, improvements areas, Pareto analysis.· Suggesting improvements within the process so that turnaround time can be reduced· Tracking performances for every individual and highlighting the areas of improvements to increase productivity and maintain accuracy.· Conducting process training, process knowledge tests and training to bridge the process gaps and updating of new process requirements. Show less

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  Bikham Healthcare

  Sept 2019 - Sept 2020

  Quality Manager Lean Six Sigma Green Belt

  • To address Operations team on Quality issues and manpower planning in Quality team.• To ensure training gap is bridged among the auditors and to conduct the performance appraisal of auditors.• Timely escalation of global issues identified by auditors to Operations.• To attend client calls based on availability or invite and schedule or on required basis.• To ensure monthly meetings are conducted by auditor with OPS to share the quality status and prepare & establish QMD with clients wherever applicable.• Facilitate calibration calls with clients, as and when required.• To prepare & share Auditor deployment plan with respective stakeholders.• To track team productivity and quality.• To contribute towards minimizing attrition and absenteeism.• To address concerns raised by individual auditors and help in resolution.• To review errors marked on auditors (if any) by client & provide feedback to auditors. • To ensure provision of audit coverage %.• To analyze the audit resource availability for planning the audit coverage and escalate any shortfalls to the respective stakeholder and prepare and maintain Quality tracker.• To conduct monthly meeting with the OPS by the auditor to share the error feedback.• To support training team when it is required and co-ordinate with them to bridge the training gap.• Ensure that auditor’s deployment plan is shared with respective stakeholders.• Highlight the quality issues to operation team & work to fix the issue along with ops team.• Support in preparing QMD and contribute towards minimizing attrition & absenteeism. Show less

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  Transunion Rubixis

  Jun 2021 - Oct 2022

  Assistant Manager LSS Black Belt

  • End to End RCM delivery to 8 clients with team size of 63 resources along with 4 Team leaders• Transition for New Clients• Planning and monitoring of daily operations for smooth progress and adherence to SLAs• Regular evaluation of business deliveries to meet the organization objectives and to define the improvement plans• Resource planning, Team appraisals, employee engagements programs• To ensure the operations runs in conformity to established regulations like HIPAA• Training requirement and planning• Inventory Management/Review/Analysis Bi-Weekly Show less

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  FinThrive

  Nov 2022 - Oct 2024

  Operations Manager / Lean Six Sigma Black Belt

  Managing Service Delivery – AR, Cash posting, Credit balance and EOB Review for multiple clients• Managing 7 RCM projects for US based professional and institutional clients in AR, Credit and Cash posting businesses• Team Size 50+ FTEs, 4 AMs and 8 SMEs• SLA improvement and productivity gain• Initiated some improvement projects on efficiency and accuracy improvement across the organization• Identified automation opportunities to fetch correspondence and claim information from payer portals• Streamlined operations in terms of SLA calculations, workflow management and smart reports to analyze business trends• Preparing WBR presentation Show less

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  ACN Healthcare RCM Services Pvt Ltd

  Nov 2024 - now

  Senior Quality Manager ! BB Lean Six Sigma