Ron Rio

Experience

• 

  IBM

  Jan 1981 - Jun 2020

  Oversaw teams in 5 countries performing I/T services to a major insurance customer utilizing a 6K server hybrid cloud environment and 12 LPAR mainframe sysplex. Managed contract fullfillment and Service Level Agreements (SLA) for quarterly DR tests, annual audits, security compliance (patching, HIPAA, GDPR), multiple help desks, backup and recovery, automation initiatives, service management (Incident, problem, change, RCAs), data center management, network, and processes and controls across all contractual services. Show less

  • Delivery Partner Executive

    Jan 2012 - Jun 2020

  • Information Technology Service Delivery Manager

    Jan 2007 - Jan 2012

  • Director of Server Operations

    Jan 2005 - Jan 2007

  • Manager of IBM World Wide Command Center (WWCC)

    Jan 2003 - Jan 2005

  • Manager of Global Duty Managers

    Jan 1999 - Jan 2003

  • Global Duty Manager

    Jan 1994 - Jan 1999

  • Information System Manager

    Jan 1991 - Jan 1994

  • System Programmer

    Jan 1984 - Jan 1991

  • Computer Operator

    Jan 1981 - Jan 1984
• 

  Rackspace Technology

  Nov 2020 - now

  Customer Success Manager

  Managing FEDRamp, SLED, and commercial customer solutions across multiple platform offerings including dedicated cloud, public cloud, AWS, and Azure.