Kenechukwu Udeh

Experience

• 

  3w FOREX TRADING ACADEMY

  Feb 2020 - Nov 2020

  Technical Support Engineer

  In my role as a Tech Support Specialist, I provided in-depth troubleshooting and diagnostic services, achieving high customer satisfaction and reducing support ticket volume by 34%. I created a self-service knowledge base to streamline support processes and provided blockchain-related technical support, enhancing client understanding of decentralized technologies.

• 

  HK Security And It Solution

  Sept 2021 - Aug 2022

  Linux System Administrator

  As a System Administrator, I enhanced Linux server performance by 20% through regular maintenance and implemented Ansible automation, which reduced manual configurations by 40%. I developed robust backup and recovery plans, reducing data loss risks by 85%, and utilized Nagios to monitor system performance and improve response times. My efforts ensured system reliability and seamless integration of IT infrastructure projects. times.

• 

  Olotu Square

  Oct 2022 - May 2023

  DevOps Engineer

  During my time as a DevOps Engineer, I built and optimized CI/CD pipelines using Jenkins and GitHub Actions, which reduced release times by 22%. I managed Kubernetes clusters, achieving a 39% improvement in scalability and 10% resource efficiency. I also deployed monitoring tools such as Prometheus and Grafana to proactively address performance issues, cutting incident response times by 15%. Additionally, I contributed to network security through VPN and firewall configurations.

• 

  Elite Hub

  Sept 2023 - Oct 2024

  Hub Manager

  As Hub Manager, I launched an ideation platform that resulted in over 300 ideas, with 10+ initiatives implemented to boost engagement by 25%. I designed a mentorship program that increased mentee satisfaction by 50% and job placements by 40%, while also doubling membership through targeted outreach campaigns and networking events. These efforts have established the hub as a leading tech ecosystem in the region.

• 

  Relsify

  Nov 2024 - now

  DevOps Engineer