Eddie Connelly

Experience

• 

  Lumen Technologies

  Jun 1996 - Jan 2015

  Installed and maintained PBX, 911, Nortel, Avaya services.

  • Business Service Technician/Acting Supervisor

    Jan 2000 - Jan 2015

  • Central Office/Frame Technician

    Jun 1996 - Jan 2000
• 

  CenturyLink/Lumen Technologies

  Jan 2015 - Jan 2023

  PEOPLE LEADER/SUPERVISOR

  • Provided leadership, direction, and motivation to CPE/PBX onsite business techs, McCarran Airport onsite techs, and the onsite teams for the Metropolitan Police Department, Clark County, Design Service, Treasure Island, Primm Casino, and MGM.• Prioritized/delegated tasks to team members based on their strengths and specialized knowledge; developed and adjusted workflows to meet day-to-day demands.• Maintained oversight of valley-wide power/battery backup teams.• Supervised and directed the first team for CenturyLink G.hn installation and deployment at the Caesar Forum Shops, Fashion Show Mall, and Venetian Casino, which are still used today to illustrate potential applications in other Lumen markets.• Spearheaded 30+ White House VP and Presidential visits and was recently recognized by WHCA (White House Communication Agency) for providing outstanding service. Show less

• 

  Lumen Technologies

  Jan 2023 - now

  SR. MANAGER – ENGINEERING and CONSTRUCTION

  • Orchestrate the activities of the engineering department for the Nevada market.• Lead a normal construction team consisting of 2 supervisors, a crew of 15 occupational employees (who perform fiber/copper splicing, equipment installation, and turn-up for these wire centers), 8 construction project administrators, and 8 engineers. • Demonstrate up-to-date knowledge of industry conditions, including technological/methodological advancements and best practices. • Liaise with Operations, Engineering, and Planning partners on a daily basis to ensure that the right job is being done at the right time for the company and customer. • Bridge communications across functional areas to align objectives, standardize expectations, share knowledge, and collaboratively resolve arising issues. • Promptly remediate emerging issues and outstanding conflicts; implement corrective or preventive actions to minimize likelihood of reoccurrence. • Leverage 28 years of telecom experience to mentor and coach peers and subordinates. • Complete regular performance evaluations based on defined productivity and quality metrics; offer suggestions for professional development and career/leadership advancement. Show less