Boyd Ouden Jr

Experience

• 

  Marriott International

  Mar 2010 - Sept 2017

  Responsible for Rooms Control (blocking, etc). Manage front desk personnel & ensure quality customer service. Oversee the daily service operations for hotel rooms & reservations processes. Oversee bellmen & valet staff. Manage staff in the day-to-day performance of their jobs. Ensure that project/department milestones/goals are met & are adhering to approved budgets. Extensive knowledge of Marriott & Starwood policies, procedures & software. Manage front desk overnight staff & ensure quality customer service. Oversee overnight operations for blocking hotel rooms, verifying contracts & finalizing daily financial reports. Responsible for night audit. Oversee bellmen & valet staff overnight. Ensure that all auditing reports & tasks are complete & accurate. Extensive knowledge of Marriott & Starwood policies, procedures & software. Book reservations for individuals, families and groups as required. Greet walk-in guests when they arrive at the front desk. Answer the phone at the front desk to respond to current and prospective guests’ needs. Schedule special services when guests inquire. Refer guests to local amenities & venues. Communicate guests’ requests & complaints to the appropriate department. Extensive knowledge of Marriott & Starwood policies, procedures & software.

  • Supervisor / Rooms Controller

    Jan 2016 - Sept 2017

  • Overnight Supervisor

    May 2012 - Jan 2016

  • Guest Services Associate

    Mar 2010 - May 2012
• 

  NVT STAFFING, Inc.

  Jul 2015 - now

  Concierge

  Manage the front desk of executive apartment properties & act as a liaison for residents & the leasing office. Greet & welcome guests. Answer questions & address complaints. Answer all incoming calls & redirect them or keep messages. Receive letters, packages etc. & distribute them. Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort & forward emails. Monitor office supplies & place orders when necessary. Keep updated records and files.

• 

  Sheraton Hotels & Resorts

  Sept 2017 - Mar 2018

  Front Desk Supervisor

  Manage front desk personnel & ensure quality customer service. Oversee the daily service operations for hotel rooms & the execution of contracts, deposits, & billing. Responsible for front desk budgeting. Oversee bellmen & valet staff. Manage staff in the day-to-day performance of their jobs. Ensure that project/department milestones/goals are met & are adhering to approved budgets. Extensive knowledge of Marriott & Starwood policies, procedures & software.

• 

  Admiral Security Services

  May 2019 - now

  Security Officer