
Timeline
About me
Customer Care Specialist / Arts&Craft Enthusiast
Education

Nigerian institute of management
2008 - 2009Proficiency certificate in management management
Vivian fowler memorial college for girls
1996 - 2002Waec and neco leaving certificatesActivities and Societies: Arts Club

University of lagos
2003 - 2007Bachelor of arts - ba creative arts (visual arts)
Experience

House of marie
Mar 2009 - Mar 2010Freelance artist - fabric designerDesigned patterns and motifs on several fabrics using acrylic and other accessories provided.Aesthetically hand painted designs on fabrics based on creative brief given.

Stagecraft promotions
Jul 2009 - Oct 2010Graphic designerDesigned creative Logos and other corporate brand identity for public and private organisations. Created a professional outlook to all PowerPoint presentations and documents. Worked closely with client service executives, copywriters and other creative personnel to execute clients vision as stated in the creative brief.Ensured all company logos and other brand manifestations are duly represented in all the clients marketing communications.Efficiently managed the stock and use of creative materials and equipment in the creative department to save production cost. Show less

Blue mangoes - brand management & consulting
Nov 2010 - Jan 2012Management traineeConducted web based research for projects and presentations. Engaged in reception duties which involved face to face interactions with clients and visitors in a responsive and courteous manner.Participated in client briefings taking vital notes required for review of briefs given.

Valuefronteira ltd
Jan 2013 - May 2016Freelance graphic designerCreated several designs for the company and other start- ups design requirements by the company.Items designed were Corporate Logos, Corporate branded materials and Pamphlet designs for Skill acquisition and Business foundation programmes.

Globacom
Apr 2013 - Dec 2020>Attended to prospective, new and existing customers via the company's live chat channel.>Assisted and informed customers as regards our products and services required to give them a better experience with our network delivery. >Provided technical support to data and roaming issues at first interaction and escalating such issues with sense of urgency.>Upsold company's products and services to give the customers and edge in their business and social endeavours while generating revenue for the company.>Documented customers feedback as regards our products and service delivery using data reporting tools, in order to ensure that we provide more innovative and exceptional services for our subscribers. >Retained customers through periodic calls and emails, assuring them of our commitment to providing quality services and products. Also allowed them to air their views and issues and provided solutions to those issues within the scope of the organisation's policy. Show less
Live Chat Specialist
Oct 2017 - Dec 2020Premium Customer Care Representative - 171
Mar 2016 - Oct 2017Sim Registration CCR -161
Jul 2015 - Mar 2016Customer Service Representative -121
Apr 2013 - Jul 2015
Licenses & Certifications

Bachelor of arts
University of lagosJan 2008
Certificate of national service
National youth service corpsMar 2009
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