Experience

• 

  House of marie

  Mar 2009 - Mar 2010

  Freelance artist - fabric designer

  Designed patterns and motifs on several fabrics using acrylic and other accessories provided.Aesthetically hand painted designs on fabrics based on creative brief given.

• 

  Stagecraft promotions

  Jul 2009 - Oct 2010

  Graphic designer

  Designed creative Logos and other corporate brand identity for public and private organisations. Created a professional outlook to all PowerPoint presentations and documents. Worked closely with client service executives, copywriters and other creative personnel to execute clients vision as stated in the creative brief.Ensured all company logos and other brand manifestations are duly represented in all the clients marketing communications.Efficiently managed the stock and use of creative materials and equipment in the creative department to save production cost. Show less

• 

  Blue mangoes - brand management & consulting

  Nov 2010 - Jan 2012

  Management trainee

  Conducted web based research for projects and presentations. Engaged in reception duties which involved face to face interactions with clients and visitors in a responsive and courteous manner.Participated in client briefings taking vital notes required for review of briefs given.

• 

  Valuefronteira ltd

  Jan 2013 - May 2016

  Freelance graphic designer

  Created several designs for the company and other start- ups design requirements by the company.Items designed were Corporate Logos, Corporate branded materials and Pamphlet designs for Skill acquisition and Business foundation programmes.

• 

  Globacom

  Apr 2013 - Dec 2020

  >Attended to prospective, new and existing customers via the company's live chat channel.>Assisted and informed customers as regards our products and services required to give them a better experience with our network delivery. >Provided technical support to data and roaming issues at first interaction and escalating such issues with sense of urgency.>Upsold company's products and services to give the customers and edge in their business and social endeavours while generating revenue for the company.>Documented customers feedback as regards our products and service delivery using data reporting tools, in order to ensure that we provide more innovative and exceptional services for our subscribers. >Retained customers through periodic calls and emails, assuring them of our commitment to providing quality services and products. Also allowed them to air their views and issues and provided solutions to those issues within the scope of the organisation's policy. Show less

  • Live Chat Specialist

    Oct 2017 - Dec 2020

  • Premium Customer Care Representative - 171

    Mar 2016 - Oct 2017

  • Sim Registration CCR -161

    Jul 2015 - Mar 2016

  • Customer Service Representative -121

    Apr 2013 - Jul 2015