Experience

• 

  National treasury and planning, kenya

  Jun 2019 - Sept 2019

  Public administration

  ●Assisted in scheduling and coordinated 10 to 15 in-person meetings per week, both external and internal, while keeping up with the calendar●Successfully opened/maintained departmental files and ensured records are updated regularly as per the required standard to provide administrative and clerical support via the electronic system and Microsoft Excel ●Checked facts, proofread, and edited letters and invoices documents to ensure accuracy●Managed, received and delivered all incoming and outgoing mail and packages●Ensured refreshments and stationaries are available during meetings ●Smoothly managed the day-to-day front desk operations for a busy administrative department (3 undersecretary administrative and 2 fleet management officials)●Coordinated pickup and delivery of express mail services unpacked inventory and stocked supplies ●Provided excellent customer service with a helpful and friendly attitude ●Maintained an organized, clean, professional workspace and waiting area ●Managed 3 phone lines and facilitated 20-plus calls daily with clients, vendors and staff via switchboard ●Warmly welcomed 20-30 guests per shift, coordinated check-in, collected documents for signing and directed them to their destination Show less

• 

  Sama

  Apr 2021 - Sept 2022

  ●Analyze work output against guidelines/standards and provide feedback●Supervise and lead a team of 15-20 members on different projects●Identify the strengths and weaknesses of my team and make sure we work on the weaknesses and maximize the strengths ●Provide feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.●Compile and send daily, weekly and monthly quality reports and send them to the Quality Analyst ●Supervisor and other relevant stakeholders.●Liaise with Team leaders to ensure that feedback and the identified quality gaps are addressed with the individual/team members.●Collaborate with Operations to ensure that best standards are revised and updated where needed be●Provide feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher training.●Keep an up-to-date record of individual agents' quality performance for use in performance reviews●Smoothly chaired team briefings to provide the QA objective and also conducted calibration sessions Show less ●Successfully established relationships with colleagues and effectively communicated with them what the project needed to succeed ●Provided documented records if I rejected any work or scored it a 0 ●Required thorough knowledge of the project that I am on at the time●Performed periodic audits of the data collected to maintain quality●Completed simply complex tasks assigned to me by my supervisor●Read and reviewed full-length client feedback before the beginning of a shift ●Major duties included reviewing submitted information for completeness, accuracy and adherence to the policies and procedures●Verified that all data is correctly imputed and is in compliance with the stakeholder requirements●Worked as a team member by reviewing and compiling the data as per the guidelines Show less ●Successfully completed company onboarding, competency tests and Covid 19 compliance training.●Implemented annotation procedures to achieve consistent annotation. ●Reported and documented raising issues with annotation tools and processes. ●Provided feedback for efficient labelling and improved data quality. ●Adhered to company policies ●Located, labelled and categorized various elements in large textual and image/video datasets. ●Contributed to team effort by accomplishing related tasks as needed as well as meeting and maintaining the required quality threshold.●Researched products across several e-commerce platforms.●Maintained data workflow Show less

  • Quality Analyst

    Aug 2022 - Sept 2022

  • Content Reviewer

    Jul 2021 - Jul 2022

  • AI Associate

    Apr 2021 - Jul 2022
• 

  Freelance

  Oct 2022 - now

  Software reseller

  As a software reseller, I specialize in helping businesses acquire the software solutions they need to operate efficiently and effectively. I use my expertise to connect with potential clients, build relationships, and identify opportunities to provide value. Whether it is by sharing industry insights, offering recommendations, or simply engaging in conversation, my goal is to establish myself as a trusted resource and go-to expert in the field. By leveraging my knowledge of software sales and marketing, I am able to help businesses of all sizes achieve their goals and reach new levels of success. Show less

• 

  Dial afrika

  Jul 2023 - now

  Sales associate - software reseller

  ●Present, promote and sell products/services using solid arguments to existing and prospective customers●Perform cost-benefit and needs analysis of existing/potential customers to meet their needs●Establish, develop and maintain positive business and customer relationships●Reach out to customer leads through cold calling●Expedite the resolution of customer problems and complaints to maximize satisfaction●Achieve agreed-upon sales targets and outcomes within the schedule●Coordinate sales efforts with team members and other departments●Analyze the territory/market’s potential, track sales and status reports●Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.●Keep abreast of best practices and promotional trends●Continuously improve through feedback Show less