Experience

• 

  Rha community services

  Jan 2014 - Oct 2016

  Direct support professional/ instructor/ uap/supervisor

  Provided support for special needs individuals both within a group home setting as well as in the communityTracked progress and developed important life skills as a part of individual goals for each clientExecuted lesson modules for small groups and individuals Assisted with developing job skills and creating work opportunities

• 

  University of utah health

  May 2016 - May 2017

  Outpatient service specialist

  Scheduled appointments and facilitated patient-doctor communications in a call center based settingAdmitted and registered patients by reviewing accounts and other compliance-related documents for completeness and accuracyEntered corrected and new patient dataReconciled against daily charge reports

• 

  Intermountain healthcare

  Jun 2017 - Aug 2019

  Food distribution specialist

  LDS HospitalResponsible for ordering & receiving food supplies and materials for the whole hospitalFostering communication between the hospital and various large-scale food distributorsAssisting with organization of various eventsCompleting required reports and communicating with various medical units/food service areasTraining new hires according to standards

• 

  Unisys

  May 2020 - Mar 2021

  Services support rep 2

  Responsible for providing the technical support of hardware, systems, sub-systems and/or applications for employees. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Applies diagnostic techniques to identify problems, investigate causes and recommends solutions

• 

  Primary residential mortgage

  Mar 2021 - Feb 2022

  Help desk specialist

  Whole life cycle support for physical and virtual systems for both on site employees and abroadMicrosoft office, Encompass Loan Origination Software and Active Directory managementCoordinating efforts with on site personal as well as 3rd party support teams

• 

  Wsrp, llc

  Mar 2022 - now

  Creating and maintaining a comprehensive asset management programSupporting accounting team with local and virtual machine assistanceWorking with off site system administrators as well as employees around the world

  • Information Technology Manager

    Jan 2023 - now

  • Information Technology Technician

    Mar 2022 - Jan 2023