Experience

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  Wausau insurance

  Mar 1999 - Jul 2003

  Liability case manager

  •Investigated, set reserves and settled bodily injury, property damage, premise and product liability claims.•Prepared claims for litigation and arbitration. •Coordinated with counsel on litigation and settlement strategies.•Adjusted claims in approximately 30 states and held adjuster licenses in FL, VT, NH. ME, KY, ND, SD, AL, TX, CT, NC

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  The hartford

  Sept 2007 - Mar 2011

  Ability analyst

  •Investigated and evaluated group long term disability, group short term disability and group premium waiver claims. •Maintained average case load of 120 Group Long Term Disability claims, 20 Group Short Term Disability and 40 Group Premium Waiver claims per month.•Maintained reserve, payment and financial accuracy ratings of 100% since May 2009.•Achieved claim accuracy score of 94.64% during 4th quarter 2010.•Achieved office-wide fraud awareness award during 3rd quarter 2010, for identification and referral of potentially fraudulent claims.•Coordinated case activities with nurse case manager and rehabilitation nurse case managers as necessary. Show less

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  Ics merrill

  Mar 2011 - Nov 2014

  Field investigator

  •Manage investigations into insurance claims related to Workers Compensation, Long Term Disability, bodily injury, commercial liability, liability, property damage and theft.•Travel as needed to perform necessary investigative tasks including; in-person interviews, obtaining statements, scene investigation and inspection of damages or loss.•Provide detailed investigative and activity reports specific to the case type assigned.•Attend mediations and other alternative dispute resolutions as requested.•Achieved rank in top 20% of Life and Health Investigators in case revenue, cases handled and handling cycle statistics since July 2011. Show less

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  Westrock company

  Dec 2014 - Nov 2016

  Shipping, receiving & inventory

  • Manage outgoing and incoming shipments.• Oversee loading process to insure accuracy and quality objectives are met.• Maintained Inventory accuracy rate of 100% since April 2015.• Reduced labor cost specific to inventory management and reconciliation by 40%.• Provide exceptional customer service and communications to internal and external customers.• Participate, comply and support safety programs to achieve Company goals.

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  Triad group llc

  Nov 2016 - Jan 2023

  Licensed workers compensation claim adjuster

  •Manage approximately 350 Workers Compensation claims, including direction of medical treatment, distribution of benefits and management of state filings.•Settlement of indemnity and medical claims through negotiation with claimants and attorneys.•Negotiation of permanency as it relates to Scheduled Loss of Use and Loss of Wage Earning Capacity.•Participation in quarterly claim reviews with client to provide status and claim direction in high exposure cases.

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  Triad group

  Jul 2022 - now

  Client manager liaison

  -Build, foster and service, client relationships-Analyze and report financial and safety trends specific to Workers Compensation program-Coordinate with clients specific to claim and program reviews