Experience

• 

  Technicolor distribution

  Oct 2007 - Aug 2010

  Warehouse operative/vna driver
• 

  First managed services

  Sept 2010 - Jan 2011

  Recruitment consultant / on-site coordinator
• 

  Af aerospace

  Nov 2011 - Dec 2011

  Quality administrator
• 

  Citi

  May 2012 - Jul 2013

  Transactions specialist

  Amending bank account settings, transferring funds, closing accounts. Updating currency rates & designations, verifying AML documentation.

• 

  Fujitsu technology solutions

  Jan 2014 - Jan 2017

  Distributing daily tasks between 1st line agents, creating reports and discussing problematic cases with customer IT departments. Helping 1st liners to resolve/progress cases. Preparing instructions and training new employees, processing service requests, managing network drives access and user accounts in AD, responding to customer escalations. On call duty - Major Incident Management after service desk working hours. Providing first level response and support services for incoming calls and emails. Resolving technical problems and answering questions received via telephone or ticket portal. Supporting users in English, Ukrainian and Russian. Troubleshooting and solving issues during remote sessions using Windows Remote Assistance, Citrix XenApp console, MMC or Windows Registry. Supporting mail application on mobile devices. Processing incidents and service requests in ticketing system.

  • Service Desk Expert

    Mar 2016 - Jan 2017

  • IT Consultant

    Jan 2014 - Feb 2016
• 

  Lionbridge poland

  Feb 2017 - Apr 2018

  Corporate it specialist

  Processing Service Desk tickets, supporting TMS, Translation Workspace, VDB, eProcurement, Gemini and other applications,Creating and managing AD accounts, mailboxes in Exchange, managing Lync accounts,Supporting Cisco VPN, Anyconnect client,Shrew VPN client, Office365, MoveIT/FTP,Monitoring systems using IPMonitor, Creating new monitors, adding sites in MRTG,Internal/Contractor/Vendor support in English 24/7.

• 

  Ipf digital

  May 2018 - now

  • Application Support Expert

    Jan 2023 - now

  • Application Support Specialist

    May 2018 - Feb 2023