Experience

• 

  T-systems malaysia

  Mar 2017 - Mar 2018

  Jr system admin

  1. Troubleshoot Microsoft Windows Server 2003, 2008 and 2012 in a cloud environment.2. Experienced in using VMware. 3. Experienced in Disaster Recovery (DR) test.4. Experienced in analysing system, security and application log for any error or warning.5. Creation, maintenance and testing of simple batch, VBscript, and Powershell scripts to automate and/or enhance new and existing procedures.6. Responsible for keeping the customer updated with the progress of incident/request/change management tickets with the aim to manage the right expectations thus avoiding any potential negative feedback from the customer. Show less

• 

  Jc scanhub sdn bhd

  Mar 2018 - Jul 2018

  Software consultant

  1. Involve in quality assurance testing of the software. 2. Conduct User Acceptance Testing.3. Prepare documentation of software testing.4. Involve in software application, reports troubleshooting, and rectification of errors.5. Create and implement program to merge data from two different systems.6. Install and configure MSSQL in new system.

• 

  Nielseniq

  Jul 2018 - Feb 2020

  Data processing specialist

  1. Process, modify and organise data.2. Identify, investigate and co-ordinate the resolution of data, process or product related queries.3. Analyse and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP) and drive convergence of processes and tools.4. Providing accurate and timely feedback to respective country teams, driving SOP and use of best demonstrated practices5. Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction. Show less

• 

  Honda malaysia sdn. bhd.

  Feb 2020 - Feb 2023

  Information technology project manager

  1. Manage Honda systems (Honda Touch – Mobile application, e-APS –Appointment system in SAP Fiori, HOSS – Honda Online Survey System ) projects & enhancement and execute overall project plans including project schedule, budget utilization, feasibility study & user requirement analysis with vendors & internal business users2. Plans new projects for proposals, which include feasibility studies with user, vendor liaising for consulting & blueprints, implementations and trial runs.3. Draft and propose new system projects and functional enhancements to top management and key users4. Plan & execute SDLC (System Development Life Cycle) with vendors & internal business key users.5. User management to liaise with business key users to gather user requirements and preferences (operation & system) and understanding on business process flow6. Define and execute new projects to meet objectives and targets while minimizing and limiting the cost within plotted budget7. Vendor management on project requirement, timeline & costing negotiation8. Provide system training to internal key users on system functionalities for business operation utilization9. Involve in User Acceptance, System Integration testing phase & deployment planning to achieve project objectives & targets10. Periodical project proposal presentation & phase-to-phase updates to top management before moving to next phase11. First level system supports for key users & dealers (email & phone)12. Lead other ad hoc projects & tasks assigned Show less

• 

  Phillipcapital

  Feb 2023 - now

  1. Understand and analyse user requirements, business rules & logic, and UI design for potential gaps2. Gather, analyse and formalize a user’s business requirements into project specifications /documentations.3. Write detailed user stories with requirements along with product managers in Jira.4. Assists the Product Manager in managing the sprint and the product backlog 5. Facilitate sprint events (Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective)6. Support and facilitate User Acceptance Test (UAT) and Internal Beta testing 7. To constantly check on the roadmap activities and to ensure it is completed in an agile methodology.8. Monitor progress of the project and assist in resolving impediments to ensure smooth execution of sprints9. Liaise and work with business units and IT developers (both internal and external) for feature implementations.10. Identify, track, and manage issues relating to the product (includes issues related to software bugs, API, user errors, crashes and other technical problems that arise)11. Conduct root cause analysis and come up with improvement plans to reduce bugs in applications. Show less

  • Assistant Product Manager

    Aug 2024 - now

  • Business Analyst

    Feb 2023 - Aug 2024