Chris Zito

Experience

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  CHEP

  Jul 2000 - Jun 2011

  Senior Data Center Analyst

  Data Center Analyst (2004 – 2011)• Monitor systems and network environment which required function knowledge of UNIX resulting in a system up time of 99.5%.• Coordinated system outages and performed functional support as result system outages were reduced and the billing cycles were not affected. • Worked with the SAP developers and created an invoice-reconciliation program that resulted in capturing an average of $5K per month in vendor overcharges.• Performed backups, recoveries, and validations of tape operations. These efforts made it possible to recover lost or deleted data quickly usually with in 24hrs.• Functional knowledge with BMC Patrol, Control-M, Manugistics, Topaz, FileNet, SAP R/3, Siebel. Took on additional training as entry level BMC Control-M administrator Show less

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  Millennium Pharmacy

  Dec 2011 - Oct 2013

  Senior Field Service Engineer

  Field Service Engineer (2011 – 2013)• Responsible for supporting hardware and (wired/wireless) network infrastructure for the Orlando pharmacy and for 25 nursing homes throughout the state of Florida.• Provided Tier III support for other engineers as needed.• Maintained Environmental controls (HVAC, Generator) for continuous operation of the pharmacy• Performed on call emergency IT support after hours and holidays for all facilities. Arranged emergency dispatch of techs to facilities. • Scheduled site visits twice a year for onsite maintenance of the PCs and network equipment to minimize down time and improve customer service.• Worked with the sales team by meeting with potential clients to assess their needs and IT infrastructure.• Responsible for exchanging, repairing and ordering equipment for long term care facilities Show less

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  St. Charles Borromeo Catholic School

  Aug 2013 - Jul 2014

  Randstad Staffing, (St Charles Borromeo School) Orlando, FL

  Worked in a contract position at St Charles Borromeo School providing support as a Systems Engineer & Senior Desktop Support. The school has 300 students, 20 faculty, and staff using iPad, iPhone, Windows 8, and Windows 7. Their network consist of 8 Cisco and 3com switches. 18 Cisco AP. They have 3 servers running Windows 2012 Data Center with Hyper-V and Windows 2008 Enterprise.Systems Engineer/ Senior Desktop Support (2013 – 2014)• Responsible for supporting hardware and (wired/wireless) network infrastructure throughout the school.• Worked within Active Directory to admin accounts and printers.• Worked with Office365 to admin accounts, distribution lists, calendars, and end user support.• Provided end user support for student, faculty, and staff for all devices.• Configured new server out of the box with Windows 2012 Datacenter with Hyper-V. Created a Hyper-V fileserver and virtual 2008 server to run desktop virtualization.• Replaced the campus Cipafilter firewall and started to upgrade the network to 1gb.• Started to replace the obsolete wireless G access points with Meraki access points to support the current version of mDNS and to move the school to wireless N.• Installed Meraki manager on all the schools iPads and able to push apps out to clients.• Contacted vendors regarding volume licensing with Microsoft and Apple.• Configured and deployed 17 iMacs for student use in Aftercare with OS10.6.8 Leopard.• Configured and deployed 18 computers for students use with Windows 7.• Configured and deployed 32 computers for student and faculty use with Windows 8.1 in the computer lab. • Worked with other faculty and staff to inventory and recycle outdated technology. Show less

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  Brevard Health Alliance, Inc.

  Jan 2014 - Dec 2021

  IT Manager
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  Health First

  Aug 2014 - Dec 2021

  Randstad Staffing, (Health First, IT Dept) Orlando, FL

  Working in a contract position at all of the Health-First Facilities. Provide end user support to hospital staff which requires travel to all the Health First and other facilities. Office computer equipment moves. Repair hospital IT equipment, performed on call and emergency support as needed. Coordinate with help desk and 3rd level support to increase end user satisfaction.Workstation Specialist (2014)• Responsible for supporting hardware and (wired/wireless) network infrastructure at Health First, BHA facilities, Melbourne GI, ProHealth, Family Pharmacy, and Melbourne Same Day Surgery.• Installed and troubleshoot network issues and multiple applications such as Centricity, Mysis, Star Navigator.• Troubleshoot with Skyview entertainment systems in patient’s rooms.• Worked with staff to track weekly inventory and recycle outdated technology.• Submitted purchase request for equipment• Support physician use of Apple computers Show less

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  Scientific Games - Gaming

  Jan 2021 - now

  Data Center Operations Manager

  Manager, Data Center is the focal point of contact with the Multi-tenant Data Center. Oversees the complete operation within the multi-tenant Data Center. Maintains the day-to-day workflow of real-time transaction-based wagering systems and the other Multi-tenant systems within the Data Center. This position will take action to perform the operations duties and responsibilities of the operations staff. Give direction to and work with the operations staff to ensure flows are processed and systems monitored. This position will work with different customers and different requirements. This position will work with different groups to accomplish Security requirements and support all audits.-Manage the day-to-day workflow of the Multi-Tenant data center and ensure all responsibilities are being performed.- Provide direction and feedback to the operations staff on work performed or designated.- Ability to create and maintain a work schedule for all Multi-Tenant data center employees.- First level of support in the event of an operational issue.- Identify, troubleshoot, and escalate operational problems as they occur.- Create and maintain operational procedures.- Ability to work with all levels of management and communicate problems effectively and efficiently.- Must be able to prioritize tasks as assigned.- Must have a flexible work schedule and work overtime as assigned.- Ability to fill in for absent staff members to support the operations department- Ability to work with field staff to troubleshoot and resolve different situations- Ability to work with Ops Support to troubleshoot and resolve different situations- Ability to work with Software and Third-Party Vendors to troubleshoot and resolve different situations- Ability to support UAT environments and customer testing Show less