Nathan Wick

Experience

• 

  American University

  Aug 2007 - May 2008

  Program Associate, University College

  Course: World Politics- Interacted with students to facilitate a living-learning community and provide a fuller educational experience- Evaluated student weblogs and classroom participation, contributed to class discussions, served as a mentor, and arranged off-campus extracurricular activities- Collaborated with Professor Patrick Jackson to develop lesson plans and class activities and taught two classes independent of the professor

• 

  American University

  Jul 2008 - Jul 2008

  Teaching Assistant, Community of Scholars

  Course: Worlds Apart, Worlds Together: Conflict, Culture, and Cooperation- Assisted the professor in teaching seminar classes for a three-week summer student-enrichment program through the implementation of educational simulations and focused discussions- Facilitated independent and group learning activities.- Provided on-site tutoring for students

• 

  Millennium Journal of International Studies

  Nov 2008 - Oct 2009

  Book Review Editor

  - Prepared professional submissions for publication, requiring continuous communication with the author and editorial board in order to meet publishing deadlines- Edited submissions by evaluating the author’s critical engagement with the text, writing style, and use of syntax - Coordinated book review section through the cataloging of submitted books, processing of requests for reviews, and shipping of books worldwide

• 

  Department of Veterans Affairs

  Jan 2010 - Mar 2010

  Administrative Assistant to the Privacy/FOIA Officer and Head of Medical Records

  - Facilitated the Medical Records department’s transition to digital medical records using the VA’s CPRS system- Provided project management services for the conversion of medical records into digital format- Ensured quality of digital records converted from paper files for a staff of four clerks scanning hundreds of files per week

• 

  Monarch Title

  Oct 2010 - Jan 2011

  Administrative Assistant

  - Acted as liaison between clients, loan officers, title agents, and legal teams involved in real estate transactions- Originated processing of title search requests - Performed clerical duties and customer service administration in support of the lead lawyer and paralegal

• 

  British Embassy

  Feb 2011 - May 2011

  - Coordinated the review and assessment of the telephony devices and infrastructure at the British Embassy’s Washington campus and the integrated nationwide network - Developed the solution architecture for a worldwide telephony modernization project through consultation with a UK-based project team and key stakeholders in order to save millions of dollars on infrastructure spending - Modernized transactional accounts used by diplomatic staff across the US consular network, through the establishment of automated financial processes and databases which improved payment accuracy and reduced time spent

  • Echo Project Manager

    Apr 2011 - May 2011

  • Purchasing Coordinator

    Feb 2011 - Apr 2011
• 

  Phase One Consulting Group

  Jul 2011 - Dec 2016

  Associate

  Senior Agile Business Analyst for Department of Agriculture Animal and Plant Health Inspection Services Agriculture Risk Management Program (April 2014 - December 2016)Business Analyst/Test Engineer for Department of Veterans Affairs Surgical Quality and Workflow Manager (November 2013 - April 2014)Solutions Analyst for Department of Veterans Affairs Homelessness Initiative Requirements, Analysis, and Development (October 2013 - December 2013)Project Manager for Department of Veterans Affairs EVEAH Initiative 8 Bed Management Solution/Bed Hold (June 2011 - October 2013)Requirements Lead for Department of Veterans Affairs EVEAH Surgical Quality and Workflow Manager (November 2011 - December 2012)Functional Area Analyst for Department of Veterans Affairs EVEAH Initiative 8 Public Quality and Safety Website (June 2011 - April 2012)- Managed Agile product development including business process engineering, solution architecture, web design and system management, document preparation and analysis, and task facilitation for development and support of web applications- Supported nationwide deployment of enterprise IT systems for USDA and VA including implementation of multi-tiered training programs for users- Facilitated requirements analysis with project stakeholders and end-users in Agile development environments to ensure concise, comprehensive, and verifiable functional and technical user stories- Designed, implemented, and performed software testing processes including the setup of test environments, composition of test cases, performance of testing activities, and defect resolution- Identified and analyzed relevant technical solutions and past performances for new business pursuit proposals in the government health care and information technology sector Show less

• 

  Knight Point Systems, LLC

  Dec 2016 - Aug 2019

  Portfolio Manager

  February 2018 - July 2019 - Portfolio Manager for Digital Innovation and Development in Information Technology at USCIS - eProcessing 2020 Initiative and RAIODecember 2016 - May 2018 - Product Manager at Citizenship and Immigration Services - Refugee, Asylum, and International Operations (RAIO) Directorate - Oversaw delivery of value-added solutions for a $5 million portfolio comprised of 15 – 25 product managers, designers, and engineers - Conceptualized, developed, and delivered the DIDit Playbook comprised of more than 50 best-practices for project staff, integrations partners, and executive leadership- Promoted cooperation among project stakeholders, application users, and development team to ensure the successful translation of business goals into value-added software- Explored new application development practices including AWS Serverless, nano-services architecture, Lean Startup, Extreme Programming (XP), and human-centered design to transform and improve the Agile processes within the USCIS DIDit portfolio- Acted as Product Manager on “Global”, the USCIS award-winning project, which has been called the largest and most important software development effort in the history of the Asylum division with a focus on improving end-user efficiency in each step of the case management workflow Show less

• 

  Perspecta

  Aug 2019 - Jan 2020

  Program Manager

  October 2019 - January 2020 - Program Manager for Digital Innovation and Development in Information Technology at USCIS - Delivery ManagementJuly 2019 - October 2019 - Deputy Program Manager for Digital Innovation and Development in Information Technology at USCIS - Delivery Management- Oversaw delivery of value-added solutions for a $24 million program comprised of 110 product managers, designers, and engineers as well as over 70 affiliated federal staff- Enabled software product teams to develop 66 problem-solving solutions for federal clients in an Agile environment- Collaborated with executive leadership to drive organizational transformation through strategic advice and product vision for new application development, system modernization, and operations and maintenance - Mentored product managers in facilitation, product visioning, and product delivery through bi-weekly continuing education workshops- Strategized with USCIS leadership to define software solutions for high visibility Director’s initiatives- Interviewed, hired, and onboarded product managers through a custom-designed, scenario-based interview process Show less

• 

  Amivero

  Jan 2020 - now

  Director of Product Management

  Connects passionate people, emerging technologies, and the most effective and meaningful methodologies to promote innovation and enhance the value of Amivero's products and services.January 2024 - Present - USCIS RAIO - Program Manager - Delivering customer experience analysis, data analytics, product development, and DevOps support to USCIS across an array of programs and applications that improve the adjudicator experience and improve applicant outcomes.September 2021 - March 2024 - GSA TTS Login.gov - Account Manager helping expand the footprint of Login.gov in order to provide improved identity management and authentication across the federal governmentJanuary 2020 - September 2021 - CBP BEMSD BITSD - Delivering portfolio business analysis for US Border Patrol. Providing strategic planning for more than 10 BITSD applications. Coordinating modernization effort and Agile software delivery for the Border Enforcement Communication Network (BECN). Show less