Sivagurunathan R

Experience

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  TATA CONSULTANCY SERVICES

  Jul 2004 - May 2005

  Business Associate
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  Hapag Lloyd Global Services

  May 2005 - Oct 2011

  Team Leader

  Hapag Lloyd is one of the world's leading container shipping companies .It provides International Container transportation.; Job Profile: Accountability:To ensure that Project Transitions are implemented and signed off.Ensure that the agreed Service Level is being maintained.Monitoring the performance of the team on a daily basis.Ensure that the team is cross-trained in all the functions handled at Chennai Operations.Co-ordinate with Overseas Counterparts on a daily basis to ensure smooth functioning of Process.Conducting process based trainings.To ensure cross-functionality of team members in entire organization.Periodically analyze and review the Business Continuity Plan.An active team member in the Knowledge Management Team to ensure sharing of knowledge through right channels. To conduct periodic appraisals for the team members and identify improvement areas.Responsible for Production and Quality of the team:To ensure that the volumes are completed on time, ensuring that they are done to maintain the Service Level.To assess the work done by the team on a regular basis to ensure that the accuracy rate is maintained.Complete a detailed analysis of the Errors committed over a period of 6 months which helped identifying right areas for focus and helped increase the Accuracy levels in the Process.Conduct a session to provide overall feedback to the team on a weekly basis based on the review done over the week. Show less

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  MOL-IPS (India) Pvt Ltd - Hyderabad

  Nov 2011 - Dec 2014

  Assistant Manager

  Job Profile:Accountability:To ensure that the volumes are completed on time, ensuring that they are done to maintain the SLA.Work closely with internal service units across different locations.Make sure Business Continuity Plan & Disaster Recovery planning process as per in line with the procedures.Reengineering the current process and team structure Preparing Management Information Reports on a Weekly & Monthly basis.Provide inputs to the core Team for system enhancementTo conduct periodic appraisals for the team members and identify improvement areas.Brainstorming with the team to ensure continuous flow of new ideas for process improvements.Handling a Team size of 30. Show less

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  MOL-IPS (India) Pvt Ltd

  Jan 2015 - Dec 2018

  Manager

  Job Profile:Accountability:To ensure that the volumes are completed on time, ensuring that they are done to maintain the SLA.Work closely with internal service units across different locations.Make sure Business Continuity Plan & Disaster Recovery planning process as per in line with the procedures.Reengineering the current process and team structure Preparing Management Information Reports on a Weekly & Monthly basis.Provide inputs to the core Team for system enhancementTo conduct periodic appraisals for the team members and identify improvement areas.Brainstorming with the team to ensure continuous flow of new ideas for process improvements.Handling a Team size of 42. Show less

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  MOL INFORMATION PROCESSING SERVICES (INDIA) PRIVATE LIMITED

  Jan 2019 - Jul 2021

  Senior Manager
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  WNS Global Services Pvt Ltd

  Aug 2021 - now

  Group Manager Ops