John Lappin

Experience

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  Berlitz GlobalNET – European headquarters

  Oct 1996 - Sept 1999

  Software Tester / Departmental Technical Support / Systems Administrator

  Started as a software tester, then progressed to technical support and finally to Systems Administrator for the Berlitz Corporate headquarters for Europe with 300 Users connected in a WAN in 3 Separate Offices. The Position consisted of Day to Day support for User’s and also involved Remote support. Duties/Responsibilities/Activities -TCP/IP Support for LAN and WAN-Backup/Archive Network Administration following ISO Procedures-Technical Support for all departments - Production, Finance and Management -Management of Internet Services (proxy and ftp)-Network Administration on Ethernet 10BASE-T network-PABX Management for Ericsson MD110 Show less

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  Western Sydney Institute of Technical and Further Education, Sydney, Australia

  Nov 1999 - Jun 2000

  NT / Exchange Administrator

  NT/Exchange Administrator for the Western Sydney Institute of TAFE with 1500 Exchange Users connected in a WAN in 9 Separate Sites. Duties/Responsibilities/Activities -NT/Exchange account creation/deletion/moves-Troubleshooting Exchange issues

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  GE Capital

  Nov 2000 - Apr 2002

  Desk side support specialist / Technical Team Lead

  Initially for the first Year I was a Deskside Engineer for GE Capital, and then was promoted to the role of Technical Team Lead responsible for the day to day operations of my team being a point of escalation for issue’s unresolved. Duties/Responsibilities/Activities -Laptop Builds and configuration for Corporate User’s-Remote support for dial in User’s/WAN User’s-Server Administration/Network Administration on Ethernet 100BASE-T network-Management of Corporate E-Mail system (Microsoft Exchange 5.5)-Desktop Application Software installation/rollouts and configuration Show less

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  Microsoft

  Jun 2002 - Mar 2016

  IT Specialist

  Initially I was a deskside technician. I later progressed to the position of technical team lead for a team of 7 deskside technicians servicing Microsoft's European Operations and European Development Centre with a user base of 2600+ across the Dublin campus.I later joined the Regional Site Management team as an IT specialist supporting day to day operations of the site / Infrastructure support / event support and have been involved in many projects throughout the past several years.My duties include reporting directly to the IT Manager and covering as required. Working closely with Tier 3 groups and handling site wide issues and escalation for the Dublin campus. Delivery of new employee induction to an audience of 25+ people each week. Smart hands support and decision making for network upgrades to the site working alongside the EMEA NOC(network operations centre). Technical lead for the Dublin campus Business Continuity Planning strategy for Disaster recovery for partial site loss ensuring no loss of revenue occurs at fiscal quarter end periods.Duties/Responsibilities/Activities -Backfill for IT manager as required/Working closely with IT Manager on day to day operations-Joint single point of contact for all network issues on campus with IT Manager-Troubleshooting of all LAN equipment on campus working with NETIM (n/w engineering dept.)-Site notification to all users (2600+) for outages and follow up until resolution-Key stakeholder support and VIP support management-Understanding business needs / Decision making for service downtime-On or Offsite event support-Project work: BCP(Business Continuity Planning) Terminal Server/RDS solution/offsite solution for disaster recovery-Project work: Setup Dublin Virtualisation Environment for server consolidation-Project work: Aruba Wireless LAN deployment working with NETIM-Project work: Roll outs of new technologies – Round Table, Enterprise Voice, Window7/8-Project work: Server builds and deployment Show less

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  Computer One Pty Ltd

  Apr 2016 - now

  Systems Project Engineer

  Working as part of the Project Delivery team.Computer One is a multi-disciplinary IT service provider skilled in the delivery of Managed IT services and Project IT services. The company has a client footprint across the Eastern seaboard but can work right across the Pacific rim to produce IT outcomes for clients that push the boundaries of deliverability. Computer One is capable of providing a one-stop-shop service for all aspects of IT, from ensuring 24x7 availability of software to network security, data carrier management, VoIP phone systems, infrastructure as a service and disaster recovery. With a reputation for delivering on-time, on-budget and talking in plain, easily-understood terms, Computer One is the trusted and reliable business partner for many well-known brands. Show less