Leesa Ross

Experience

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  Vitera Healthcare Solutions, formerly Sage Healthcare, now Greenway Health

  Oct 2002 - Oct 2012

  •Managed a portfolio of application implementation projects. Responsibilities included customer relationship management, management of project scope, risk identification and mitigation, project plan maintenance, internal/external project status reporting, technical guidance, training and deployment planning. • Maintained a high level of commitment to customer satisfaction through the entire duration of the customer relationship.•Articulated the project scope to the client and managed customer expectations. Socialized the project plan milestones with internal and external customers to develop agreed upon delivery dates. Ensured completion of projects on-time and on-budget.•Identified the expertise and skills required for project implementation and obtained and managed the appropriate cross functional resources necessary for successful project completion. •Actively participated in the improvement of internal processes and procedures to support Vitera in solution/service deployment and customer relationship management. Show less •Involved in frequent interaction with leadership and key customers.•As a product owner in an agile environment I brought the voice of the customer to the development team. •Responsible for product backlog content and maintenance, continually analyzing data from several internal systems to keep the product backlog current. Scheduled regular scrubbing and prioritization meetings with the development team. •Actively involved in all levels of release planning, daily scrums, reviews, retrospectives, and demos.•Negotiated priority and deadlines with other organizational divisions.•This position is in addition to the responsibilities of the Release Coordinator position below. Show less •Responsible for SDLC management of software updates and worked with managers of cross functional team across the organization to develop maintenance release schedules containing development, testing, and deployment components.•Coordinated complex technology related projects between departments to ensure timely and efficient implementation of projects. •Assembled teams to identify and resolve application performance issues that could include hardware or network components. These ‘war rooms’ included multidisciplinary teams with members from development, network engineering, organizational support, field service, customer IT and 3rd party vendors. •Regularly met with upper management and high profile clients to provide status and updates on the progress of these teams. The reporting transparency and frequent communication to the client resulted in high levels of customer satisfaction throughout the engagement.•Presented project proposals to senior management to provide information on workflow design issues and seek approval for project implementation, funding, and other resources.•Acted as a technical point of escalation to the internal support organization and large site IT departments for performance related problems on window platforms in an n-tier environment. Show less •Member of development design teams where the deliverable included building supportability features into the product. •Worked with department heads and members of several key divisions to develop the processes by which the support organization reported bugs to R&D. •Routinely performed many advanced Database Administrator functions.•Identified and resolved server performance issues on a windows platform.•Experienced in resolving client reported problems related to insurance claims billing, financial reporting, HL7 interfaces and EDI communications. Show less

  • Project Implementation Manager

    Aug 2011 - Oct 2012

  • Product Owner, Project Manager, Software Release Coordinator

    Dec 2010 - Aug 2011

  • Software Release Coordinator , project manager development

    May 2006 - Dec 2010

  • Senior Product Analyst / Team Lead – Level 3 Support

    Jan 2003 - May 2006

  • Support Technician

    Oct 2002 - Jan 2003
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  Mindtree

  Oct 2012 - Nov 2014

  Scrum Master / Project Manager

  • Developed and influenced many of the standards being used in the center.• Assisted other scrum masters on troubled projects to provide facilitation and help them bring projects back into schedule and budget alignment.• Developed a series of training sessions for development teams on agile ceremonies. These are highly interactive sessions, with most lasting about an hour.• Served as Scrum Master for an internal team of scrum masters on projects to drive change within the delivery center. •Project manager for an enterprise agile QA testing pod - I participated in a 2 day workshop with our client to review current processes. Then I worked with the teams on site to implement process changes developed during the workshop. The increased efficiency realized by this project have allowed the department to take on 2 additional certification testing programs without an increase in staffing. •Project manager on a digital development project - I was responsible for the infrastructure build out and development of the feature that allows the front desk to view and process check-in messages from the mobile device. The application has been downloaded by thousands of people and is used in hundreds of hotels across the United States to streamline the check-in process.•Project manager for web development for the University of Florida- I replaced the previous on-site project manager and The stakeholders had never developed custom software and I guided them through the testing and UAT phases into general release. The myinvestiGator is now used across campus to plan resource allocation and track project timelines and budgets. Show less

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  LogistiCare

  Nov 2014 - Jan 2017

  Enterprise Workforce Management • An 8-month initiative to deploy and train an enterprise workforce management solution to 17 call centers across the US, affecting 3K call center agents.• Executed all the normal project management duties, including planning, communication, monitoring, change control, and status reporting to the PMO and steering committees.• Responsible for incorporating the workshop training schedule from the vendor into a comprehensive project plan containing enterprise level communication, online training development, data integration development, networking and support components. Project resources operated in Sweden and across the US.• This initiative moved the organization from a decentralized decision model to a centralized WFM team. In the future, the centralized team will develop and maintain forecasts across the enterprise. IVR survey application• A 12-month project to develop an IVR solution that can present a survey to a specific group of callers at the end of the phone call, or place outbound calls from a list to present a survey to members who have taken a trip in the last 48 hours. • Executed all the normal project management duties, including communication, planning, monitoring, change control, as well as budget and status reporting to the PMO and steering committee. Provided guidance to the business team in their decision-making process and developed UAT strategies. Project team members operated in Hungary and along the US east coast.New Process development• Created and implemented an internal process to prioritize and schedule software changes requested by various business units within the company.• Was responsible for the design, development and implementation of the new process.• This initiative moved the requirements gathering process from the development teams to the business teams. Show less Logisticare is the nation’s leader in non-emergency medical transport management. Logisticare operates in 22 states and maintains 300+ SLAs.Department Manager for an EDI Analysts and Operation teams• Led a 10 member distributed team that develops healthcare billing EDI interfaces.• Led a 5 member co-located operations team responsible for running the billing programs and distributing the information to internal and external customers.• Implemented a series of initiatives focused on raising quality and internal transparency. Show less

  • IT Project Manager

    Jan 2016 - Jan 2017

  • EDI Department Manager

    Nov 2014 - Dec 2015
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  Mobiquity Inc.

  Jan 2017 - now

  I was scrum master and agile coach for a 20-member project team. We worked with our client partner to build and deliver digital solutions in the food and beverage industry. In 2018 we added the ability to order through their mobile application. In 2019 we added 10 more team members to kick off a project to redesign the mobile application. Included in this project was a move from native iOS and android to a React Native hybrid platform. The project included creative design, and training for the entire team on the new platform. The application moved into UAT the first week of July. When the mobile application was launched it jumped to a 5 star rating. Show less

  • Agile Program Manager

    Oct 2018 - now

  • Scrum Master

    Jan 2017 - Oct 2018