Experience

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  Douglas cosmetics/ parfumerie douglas

  Aug 2007 - Jul 2011

  • Storemanager

    Feb 2003 - Jul 2011

  • Storemanager Ede

    Sept 2008 - May 2009

  • Storemanager Utrecht overvecht

    Feb 2008 - Aug 2008

  • storemanager Gouda

    Aug 2007 - Jan 2008
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  Hunkemöller

  Aug 2011 - Jun 2012

  Storemanager flagshipstore
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  Rituals

  Jun 2012 - Jan 2019

  Manage, secure and lead the development and implementation of multifunctionalretail programs impacting all store employees across all markets.Cooperation with all key supporting departments as HR, marketing, Supply chain, Storedesign and Business Technology.International contact with the country directors, Head of Retail managers and AreaManagers.Responsiple for the exchange and coordination of related retail activities, bestpractices and activities.Ensure the follow-up of programs executed in the markets. Show less the defined goals on financial and operational management.Development and implementation of account plans for the company shops (staffand sales budget).Directly managing the store managers from 15 - 20 stores and indirectly th storeteams 100-200 employees within the stores. (normal vs peak moments).Coaching on sales, operations, profit, KPI's and customer satisfaction.The implementation of the principles of the Rituals Academy.The continious and proactive eye for change and improvements to aim and achieveambitious results.Optimizing the personnel plan, the right people at the right time for the best possiblecustomer experience.Secure shop image.Translating company policy and vision at store openings.Set ambitious goals and monitor progress on a simple and easy way.Managing and guiding store renovations, relocations and openings.Set ambitious goals and monitor progress. Show less

  • Program manager retail

    Aug 2016 - Jan 2019

  • Area Manager company stores at rituals

    Jun 2012 - Aug 2016
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  Sissy-boy

  Feb 2019 - Jun 2019

  Head of retail sales

  Commercial responsible and in the lead for the success and the profitability of all 45Sissy-Boy Retail Stores in the Netherlands and Belgium.Monitoring and improving the retail and the brand concept Sissy-Boy.Identifying, analyzing and responding to developments in the market.Oversees the daily processes and directly managing 3 area managers, and indirectly45 shopmanagers.Part of the Management team and report directly to the CEO.Determining short and long term plans. Initiate and supervise short and long termprojects.Coordinating the cooperation of the various departments to ensure optimal operationsas;Marketing campaigns to promote sales;Recruitment and onboarding store managers and develop training courses as salestraining, product knowledge. Show less

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  Bestseller

  Jul 2019 - Sept 2023

  Country retail operations manager vero moda

  Execute Retail operations across all retail own stores in the Netherlands with a positive impact and growth in top line sales and EBIT.Recruiting, selecting and train the area managers, store managers and store staff according to the Vero Moda standards.Ensure all operation standards are in place and followed.Ensure all stores are up to standard according to the guidelines.Ensure excellent training of the store teams.Ensure the quality of the customer service.Ensure all stores have the right assortment and size range.Coordinate local activities across the market. Show less

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  Marie-stella-maris (b corp)

  Oct 2023 - now

  • Retail Operations Director

    Jan 2025 - now

  • Head of Retail

    Oct 2023 - Feb 2025