
Timeline
About me
Fleet Management
Education

University of economics in bratislava
2009 - 2011Master's degree tourism and travel services managementGraduates qualified as tourism managers are able to manage microeconomic and macroeconomic processes in tourism. Acquiring knowledge about tourism economics; managing in tourism establishments; management, marketing, legal aspects and integration processes with implications for tourism as well as managerial communication, they are competent to exercise the profession of a manager in charge of the tourism-related activities of a business entity or region. Their career prospects lie in middle or… Show more Graduates qualified as tourism managers are able to manage microeconomic and macroeconomic processes in tourism. Acquiring knowledge about tourism economics; managing in tourism establishments; management, marketing, legal aspects and integration processes with implications for tourism as well as managerial communication, they are competent to exercise the profession of a manager in charge of the tourism-related activities of a business entity or region. Their career prospects lie in middle or top management of tourism establishments; in regional, public administration or municipal tourism-oriented organisations; and in project-driven and consulting agencies aimed at tourism and regional development. Show less

University of economics in bratislava
2003 - 2008Bachelor's degree managerial decision-making and information technologies faculty of business informaticsGraduates of the programme are able to deal with basic economic problems arising in various sectors of the production companies, trade and financial organizations, (including insurance companies), profit and nonprofit institutions. They are able to work in a team; have knowledge of business making, trading, organizations, and management, and have knowledge of the macro-economic context and its mutual impact of micro- and macro-sphere. Graduates know how to prepare documents and process… Show more Graduates of the programme are able to deal with basic economic problems arising in various sectors of the production companies, trade and financial organizations, (including insurance companies), profit and nonprofit institutions. They are able to work in a team; have knowledge of business making, trading, organizations, and management, and have knowledge of the macro-economic context and its mutual impact of micro- and macro-sphere. Graduates know how to prepare documents and process available information (databases) for managers, utilizing mathematical and statistical methods by extensive utilization of computers. Show less

Komensky university bratislava
1998 - 2002German literature and history literature and history cetifikate
Gymnasium kremnicka street
1996 - 1998Secondary education gymnasium matura
Htl - wiena
1996 - 1998None federal secondary college of engineering
Experience

Csc
Feb 2008 - May 2009Micromanaging a Team of 6 team members in an IT Service Desk (shift plan, complains, new starters, team meetings, deputy of Team Lead)Reporting (reports and meetings with management on CSC and customer site) Training (creation of training plans and training material, delivering core process training)Presentations (creation of detailed presentations for the team)Performance Reviews (weekly and monthly performance reviews with team members)Company Language: English / German / CzechBranch: IT Outsourcing Show less
Supervisor (Account Prime)
Jan 2009 - May 2009Customer Service Representive
Feb 2008 - Jan 2009

Hp enterprise services
May 2009 - Dec 2011Support of the customer according to the incident, problem, changeand application management processes to ensure the delivery of satisfying level ofproduction process availability.Direct communication and close collaboration with the customer on-site is required.Application management on-going support activities, identifying and resolvingissuesValidating application quality to ensure smooth start up of new releasesCooperation with other internal teams and functional reporting to the ShiftLeaderImplementation of the new process end new Softwares Testing from new imagesKnowledge transfer from the previous companyCompany Language: English / German / Slovak Show less
Supervisor - Application Engineer
Jul 2010 - Dec 2011Application Engineer - Information Analyst
May 2009 - Jul 2010

A1 telekom austria ag
Jan 2012 - Jan 2022Service desk expertCompany Language: English / German / Slowak/CzechHandling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problemsTroubleshooting technical issuesTracking work tickets on ITIL based ticketing system like Service Now & RemedyTrouble shooting from Desktops, Workstations, Notebooks and Printers and Handhelds Resolving problems of MAC OS, IPAD and Android devicesTroubleshoot and assist end users with mobile device setup, activations and performance issues.Training of new employees .Hiring of new employees. Escalation management Show less

Ell - european locomotive leasing
Dec 2021 - nowFlottenmanager
Licenses & Certifications

Itil v3 foundation

Microsoft windows xp

Windows 7
Languages
- enEnglish
- geGermany
- czCzech
- slSlovak
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