Experience

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  Pullman industries

  Apr 2000 - Jul 2003

  Press operator

  •I was responsible for setup, changing out dies and hydraulic line and sensors and also change out welding tip for robot.•I also cross train on roll mills and bender and ran the assembly line when needed. •I was responsible for quality control when parts need to be check every hour during the productivity report.•I was responsible for red tagging bins when parts had a miss reading from gauge or malfunction.

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  Dimplex thermal solutions

  Jul 2003 - Jul 2007

  Operational specialist

  • Set up finishing equipment and machines by selecting, mounting and aligning machine attachments and standard tools.• Communicated well with management, crew members and customers to understand exact needs.• Operated power tools and precision hand tools to complete detailed work on [Type]projects.• Buffed, sanded and deburred [Type] products.• Promoted workplace safety by following OSHA guidelines and reviewing MSDS information.• Worked with shipping and receiving personnel to coordinate product shipments.• Helped achieve daily production quotas by cross-training at different workstations.• Loaded equipment with raw materials and monitored operation.• Transported materials and finished products with safe operation of pallet jacks and forklifts.• Monitored inventory usage and requisitioned new supplies.• Inspected finished products to verify conformance to quality standards.• Labeled cartons and pallets for quick identification.• Specialize in Armflexing Which require all low temp chiller and pump station to be armflexed. Show less

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  The home depot

  Aug 2007 - Dec 2011

  Sales specialist

  • Provided customers with clear understanding of charges, billing and price changes.• Followed up on customer leads, developed mail lists and performed cold calls.• Kept records of sales-related activities and transactions in company database.• Trained new employees regarding sales tactics, product features and customer engagement.• Motivated fellow workers to perform with persistence and integrity to demonstrate true excellence.• Helped customers locate products in-store.• Interacted with customers to personalize shopping experience and build positive rapport.• Navigated objections to skillfully close sales.• Received, documented and shelved stock.• Addressed customer inquiries and concerns using extensive product knowledge.• Organized and restocked display racks to keep store customer-ready.•responsible for operatoring slip machines, order picker, reach truck and fork lift. Show less

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  Jpmorgan chase & co.

  Aug 2008 - now

  Senior research analyst

  - Cross-trained in different operations support positions to deliver expert assistance.• Trained employee groups on new operations procedures and compliance requirements to adapt personnel to new needs.• Collaborated with customers and internal business partners on system issues.• Monitored operations to optimize utilization of human resources, machines and equipment.• Maintained inventory of operations supplies and kept resources available at all times to meet team needs.• Automated business processes for improved speed and accuracy.• Produced weekly reports outlining operational successes and gaps for use of senior management team.• Collected and documented data from variety of sources to compile complete picture of business operations.• Forecasted future trends and demand to inform data-driven business decisions.• Processed day-to-day documentation between departments, consistently maintaining communication and eliminating bottlenecks.• Oversaw integration of upcoming plans into daily business operations.• Resolved or escalated business problems to keep operations moving smoothly.• Monitored internal systems and processes to quickly identify and address issues.• Recommended improvements to current business processes with evidence-based advice.•Lead in many projects Example: WAMU integration and Auto expansion for Monroe . Show less