Experience

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  Mtn swaziland

  Sept 2002 - Jun 2006

  Call centre consultant

  Key duties and performance areas:o Maintain high performance/commitment and a high level of customer service through effective communication via the phone to keep the company’s customers well informed on all issues concerning the company’s serviceso Receive, acknowledge and solving incoming complaints from customers, within 24 hours of receipt.o Prompt response on all customer querrieso Investigate and respond to the customer regarding findings solutions and corrective actions in a courteous mannero Ability to maintain and foster good relations between the company and her customers through maximizing customer satisfaction and minimizing customer complaints o Working with various internal departments of the company to give the best service to the customer i.e. network o Market and inform customers of any new promotional packages and services the company haso Give out the correct and accurate readings( bills) to post paid customers o Constantly seek new marketing opportunities Show less

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  Afrox, swaziland

  Jul 2006 - Jul 2008

  Retail centre rep

  Key duties and performance areaso To promote & maintain excellent customer relations through effective customer service o Ensure a high performing & customer centric culture o Carry out sales tasks & focus on achieving agreed sales targetso Deal with customers in a professional & responsible manner at all timeso Maintain the image of the center to standards at all timeso Ensure stock controlo To ensure that correct and accurate processing of info for prompt distribution of products to customers in a timely and cost effective mannero Utilize cross selling and personal selling skills to maximize saleso Generate feedback from customers on service levels and informing them of any latest developments o To project a positive image of SWAZOX and its products and serviceso To prepare and present monthly reports o To perform other related duties that are in line with the customer supply chain process Show less

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  Christ embassy intl (believers' loveworld)

  Mar 2009 - Mar 2012

  Sales & marketing manager

  Key duties and performance areaso Manage Sales performance of Sales staff & implement corrective actions to achieve set targets o Financial Management and operational management within the Swaziland officeo Manage Costs with approved budget o Carry out sales tasks & focus on achieving agreed sales targetso Ensure that staff are optimally skilled for execution of their roles o Deal with customers in a professional & responsible manner at all timeso Maintain the image of the center to standards at all timeso Ensure stock control o Manage and supervise all local staff and liaise with Regional office in RSA to establish the levels of stock to be held by the office.o Reporting on Sales Performance to the Regional Manager based in Randburg, RSA.o Implement & Manage Sales Campaigns o Fluency in product knowledge o Efficient & effective reporting on all work done Show less

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  Select limited

  May 2012 - Apr 2016

  Branch manager

  Key duties and performance areaso Increase Market Share o Customer care and service excellenceo Build and consolidate the Select brand and Image o Fluency in Product knowledge and Procedures necessary for conducting client interviews, marketing initiatives & follow ups.o Accuracy, efficiency & speed in screening loan applications & capturing into the loan management system.o Manage & supervise all service center officers playing a leadership role.o Efficient & effective reporting on all work done timeouslyo Improving levels of service to staff & customers & enhancing internal operations efficiencieso Initiative & self-driven for excellenceo Recommend strategies for improving operations of the service centero Ensure sufficient & suitable training of all pertinent areas of the businesso Suitable and adequate documentation of all work performed o Ad-Hoc projects as may be required by the Management from time to timeo To comply with company policies ,regulations and rules Show less

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  Select limited

  May 2016 - now

  Branch manager

   Oversee all branch activities playing a leadership role  Build and consolidate the Select brand and Image within the Hhohho Region Increase market share by identifying and exploiting opportunities in the local market Compilation of Daily, Weekly, Monthly and Yearly business reports Accuracy, efficiency & speed in screening loan applications & capturing into the loanManagement system Customer Care and Service Excellency Improving levels of service to staff & customers and enhancing internal operations Ensure sufficient & suitable training of all pertinent of the business Fluency in product knowledge & procedures necessary for conducting client interviewsMarketing initiatives & follow ups. Recommend strategies for improving operations of the branch Introducing new products and promoting them within the Northern H region and Increasing profitability of existing product line Ensure the retention of clients Improvement of default rate Ad- Hoc projects as may be required by the Management from time to time Comply with company policies, regulations and rules Show less