Experience

• 

  Volt at caterpillar

  Mar 2005 - May 2012

  Enterprise service center team lead - caterpillar

  Team Lead of up to 60 analyst who take customer calls for tech support within Caterpillar.

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  Caterpillar parts department

  May 2011 - Jan 2017

  Team lead

  Team Lead (Senior IT Analyst) of a team which supports applications being used for international movement of goods, such as parts and machines.

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  Caterpillar inc.

  May 2012 - Oct 2013

  Logistics section manager

  Manager of largest dock on East Peoria campus, supervisor of over 30 union employees, managed warehouse/inventory of parts.

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  Samaritan ministries international

  Jan 2017 - May 2022

  Manage the personnel and operations of the Process and Resource team. Managing, training, and coaching the Process and Resource Team.Implementing Mission and Success, Standard Operating Procedures, and Vision documents for the Process and Resource Team. Planning projects and goals of the Process and Resource team. Developing and training the employees on the Process and Resource team. Managing the operations of Process and Resource. Developing new projects for the Process and Resource team.Developing future training plans for the Process and Resource Team. Participating in meetings, discussions, and decision making regarding the continuous improvement of the Process and Resource team. Providing staffing and process feedback to Infrastructure and Operations Manager. Encouraging efficient collaboration between Process and Resource and other business entities. Ensuring that proper documentation and process are being followed. Ensuring that reporting and analytics are delivered to Infrastructure and Operations Manager. Assisting with managing IT budgets. Serve as backup to the various roles on the Process and Resource Team. Show less

  • Information Technology Operations Manager

    Mar 2019 - May 2022

  • Process and Resource Manager

    Jan 2017 - May 2022

  • Business Support Services Manager

    Jan 2017 - May 2022
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  Caterpillar inc.

  May 2022 - now

  • Information Technology Manager

    Oct 2024 - now

  • IT Service Level Manager 1

    May 2022 - Mar 2025