Bruce McCraw

Experience

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  Iron Horse Bicycles

  May 2003 - Jan 2005

  Customer Service & Warranty Manager

  Acted as sole company representative for all warranty and service claims Maintained and updated logistical system for warranty repairs. Designated in-house mechanic, performing repairs on athlete*s equipment. Provided superb customer service between customers, dealers and suppliers. Oversaw office and warehouse functions

• 

  U-Haul corporation

  Feb 2005 - Feb 2006

  Area Field Manager

  Procured, Maintained and closed third party independent rental locations over a vastmarketing area. Trained all personal on U-Haul equipment and rental policies Made basic repairs to all damaged and worn rental equipment

• 

  U-Haul

  Feb 2005 - Mar 2005

  Truck sales

  Distric service/sales Manager

• 

  Elite Auto Transport

  Mar 2006 - Jul 2008

  Owner/Driver

  Over saw all aspects and organizational details of and interstate auto transport company Operated and loaded interstate auto transport truck Billing and accounting of services with emphasis on budgeting February 1, 2005

• 

  Performance Bike

  Aug 2008 - Nov 2010

  Sales Manager

  Trained, directed and motivated sales staff to reach set metric goals. Visual presentation and marketing of products. Oversee everyday operations of retail store.

• 

  Capital One

  Jan 2011 - Mar 2016

  Customer service for the highest value costumes. Test&learn Remediation CS Coordinator product ops call center Senior associate leadership committee.

  • Ultra Heavy Spend Hight Value Customer Servce

    Jun 2014 - Mar 2016

  • Remediation Coordinator

    Jan 2011 - Jun 2014
• 

  McGeorge Toyota

  Apr 2016 - now

  Employer

  Collision center office manager and estimator for Toyota and Mercedes Benz dealershipHigh end customer service negotiations and estimating on high dollar repairs. Ran daily oppression in a remote unsupervised location. In charge of capturing work and updating clients.