Experience

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  Whole foods market

  May 2008 - Aug 2009

  Leadership team
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  Ottolenghi & nopi

  Aug 2009 - Aug 2015

  Operations supervisor

  • Working in a Central London restaurant, managing and supervising operations to ensure consistent customer service • Monitoring staff and business performance, reporting to senior managers and maintaining records on the in-house system• Project management of new product initiatives and special orders to drive sales and increase profit• Communicating daily targets to team and ensure upselling techniques are used• Managing stock, accounts and spending in accordance with company guidelines• Responsible for the induction and training of new staff members• Adhering to strict health & safety regulations including stock rotation, storage and excellent standards of cleanliness Show less

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  Morrisons

  Aug 2015 - Dec 2016

  Deputy manager

  • Providing support and assistance to the Store Manager in relation to the store operations including motivating and supervising the 20-strong team• Instilling customer service excellence within the team through training and leading by example, dealing with issues and complaints in a professional manner• Dealing with store administrative duties including filing, updating reports diary management• Coordinating shop floor merchandising and replenishment ensuring company guidelines are followed at all times • Controlling stock levels through auditing and analysing management information, adhering to all security measures to minimise loss• Utilising sales trend data to plan resource and promotional activities, and communicate details to the team • Organising regular staff performance meetings, managing staff appraisals and dealing with investigations and disciplinary matters• Implementing talent management initiatives to develop future supervisors and department managers Show less

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  Leyland sdm

  Dec 2016 - Nov 2021

  Store manager

  • Overall responsibility for store operations, financial performance and team development, generating sales of circa £3m per annum• Accountable for motivating and leading a workforce of 12 colleagues through effective communication including team meetings, individual reviews and feedback • Building a loyal customer base by delivering excellent service and ensuring availability of in-demand products• Analysing market and competitor information and translated this into strategic plans regarding store layout, promotions, sales activity and service• Ensuring standards are maintained at all times by ensuring the store is merchandised according to guidelines in order to maximise sales• Dealing with all people-related matters including managing absence, performance management issues and taking appropriate actions• Overseeing inventory tracking, management and physical inventory counts• Support on-going personal development through coaching and training to constantly raise levels of performance and empower colleagues to carry out their job role • Responsibility for completing all recruitment activities in relation to the store team, from sifting candidates, interviewing, selection and on-boarding• Management for health and safety within the store, completing Risk Assessments and staff briefings Show less

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  Munster joinery

  Nov 2021 - now

  New build