Experience

• 

  Convergys (northgate arinso)

  Jan 2003 - Jan 2011

  Managed global team of 7 to enhance company information security, minimizing unauthorized access. Addressed risks effectively, reducing overall risks and audit findings.· Negotiated compromises in conflicting security requirements and swiftly resolved technical issues, minimizing downtime and boosting productivity. Managed internal employee access and oversaw access administration from the access governance team, both through direct application access and Microsoft Active Directory infrastructure / Group Policy.· Expedited provision of data and conducted swift analysis for audit and metric reporting, facilitating prompt resolution of audit concerns.· Employed security monitoring tools to scrutinize and investigate data for effective problem resolution.

  • Information Security Analyst

    Jan 2008 - Jan 2011

  • Information Security Associate

    Jan 2003 - Jan 2008
• 

  Bank of america

  Jun 2011 - May 2012

  Security analyst

  · Managed transition of application's user entitlements to centralized provisioning model, ensuring security compliance with Global Information Security standards. · Responsible for coordinating and executing security steps to remediate gaps against the Global Information Security standards and reduce risks within applications that meet defined criteria which could enable unauthorized or inappropriate access to the application data. · Collaborated with LOB to input applications into CSDB database, setting security levels per Global Access Operations. · Updated and maintained run book for Applications On-Boarding team, serving as comprehensive guide for application onboarding process. · Maintained lists and folder structures within SharePoint for Applications Onboarding team. Show less

• 

  Deutsche bank

  Mar 2013 - Oct 2023

  Information technology service management and data analyst

  Worked extensively with technology and business teams to deliver projects, enhancing process efficiency and reducing risks. Served as a liaison between IT and business functions, ensuring alignment and effective communication.Led application support teams, driving performance and successful project delivery. Fostered a collaborative environment and developed team capabilities.Oversaw cross-functional projects, ensuring timely completion and alignment with business objectives. Coordinated with stakeholders to meet project requirements.Applied program management expertise to define and implement requirements, using data to assess performance and identify improvements. Developed strategic recommendations based on data analysis.Enhanced processes by implementing solutions that reduced manual effort and improved efficiency, including automated reporting and streamlined KPI reporting.Managed access, prioritized service, and swiftly handled incidents. Drove onboarding, migration, and maintenance, including OLA. Reviewed vendor support for compliance and took corrective action. Served as the primary client and support contact.**Key Achievements**- Enhanced interface access to a new application, saving over 8 hours monthly and ensuring compliance.- Developed training documentation, reducing issue resolution time and expediting onboarding.- Implemented automated reporting solutions, saving over 4 hours weekly and improving reporting timeliness.- Streamlined monthly KPI reporting, cutting delivery time by one week and expediting information gathering. Show less

• 

  Exploring new opportunities for work

  Nov 2023 - now

  Turning business data into insights, and insights into strategy

  Collaborating with users and support teams to transform data into user-centric strategies.