Experience

• 

  Canberra raiders

  Jan 1994 - Jan 1994

  Elite development officer
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  Canberra raiders

  Jan 1995 - Jan 1996

  Marketing operations manager
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  Ibm

  Jan 2000 - Jan 2006

  • People Manager IT Outsourcing (Westpac, Telstra)

    Jan 2004 - Jan 2006

  • IT Solution Architect

    Jan 2002 - Jan 2004

  • Team Leader IT Outsourcing

    Jan 2000 - Jan 2002
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  Ibm

  Nov 2006 - May 2011

  Engagement manager

  Selected into inaugural global team to collaborate with McKinsey & Company to develop a Lean Six Sigma methodology across IBM services, I undertook 3 months of intensive training with McKinsey in the United States and Australia, collaborating with thought leaders to design bespoke program ‘Delivery Excellence Lean’. Key achievements include:- Successfully spearheaded maiden deployment of ‘Delivery Excellence Lean’ to an initial scope of 200 employees- ‘Delivery Excellence Lean’ methodology was adopted into the Global Delivery Framework, standardising IBM’s delivery of Lean Six Sigma business process improvements ★ Business Transformation ★ Business Process Improvement ★ Lean Six Sigma ★ Workshop Facilitation ★ Continuous Improvement Show less

• 

  Commonwealth bank

  May 2011 - Nov 2019

  As senior member of Lean Six Sigma ‘centre of excellence’ and owner of Green Belt program, I planned and delivered Green Belt courses to internal teams and external client participants. Key achievements include:- Delivered 100+ Green Belt workshops- Significantly contributed to Green Belt certification growth (500+) across group, resulting in substantial savings - Scoped, designed and delivered Kaizen Event curriculum enabling execution of rapid business improvements- Established productivity maturity site accreditation underpinned by Shingo Prize principles★ Business Transformation ★ Business Process Improvement ★ Lean Six Sigma ★ Workshop Facilitation ★ Continuous Improvement Show less In this dynamic role, I was responsible for end-to-end delivery of a comprehensive service management improvement program focused on group telecommunications products. Key achievements included: - Materially improved service request execution which significantly enhanced client experience - Implemented a continual improvement framework substantially reducing on-boarding time of corporate transaction banking clients ★ Business Transformation ★ Business Process Improvement ★ Lean Six Sigma ★ Workshop Facilitation ★ Continuous Improvement Show less

  • Senior Manager, Group Productivity Capability - Enterprise Services

    Oct 2014 - Nov 2019

  • Senior Manager, Group Strategic Initiatives - Group Strategy

    May 2011 - Oct 2014
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  Dx culture

  Nov 2019 - now

  Principal owner, executive management consultant

  Planning and facilitation of Lean Six Sigma training and workshops (Green and Black Belt) for a diverse range of clients. Areas of expertise include:Training internal teams in Lean Six Sigma tools and methodologies to improve service, lift quality, reduce wastage and refine processesWorking collaboratively with leading businesses and internal teams to identify process and productivity deficienciesMentoring teams to advance problem solving capabilities and drive continuous improvementDesigning organisational frameworks and leading large scale improvement programs encapsulating Lean Six Sigma strategies from scope through to implementationhttps://dxculture.com.au/★ Business Transformation ★ Business Process Improvement ★ Lean Six Sigma ★ Workshop Facilitation ★ Continuous Improvement Show less