Experience

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  International transport servies (its)

  Jan 2004 - Jul 2004

  Sales coordinator

  Responsibilities as Sales Coordinator• Create and update the Price List for the Air & Sea Freight “Import”. • Managing the Customers offers for freight & clearance. • Follow up the Freight process end to end.• Direct Contact with the Agents in Dubai & China.

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  Egyptian customs authorization – ministry of finance

  Jul 2004 - Feb 2008

  Customer officer

  • Passengers Inspection - Cairo Airport.• Controlling the allowances for local & foreign passenger according to the law.• Release Imported Goods upon Customs and Tax roles and Tariffs at Lufthansa customer area.

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  Ultramarine service co.

  Aug 2007 - Nov 2007

  Export operation “australia section”

  • Managing the Customers offers for freight & clearance. • Follow up the Freight process end to end.• Direct Contact with the Agents abroad.This was part time job to improve my skills in Shipping and Freight area

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  Certified it consultants (c.i.c)

  Jan 2008 - Apr 2009

  Sap fico consultant

  Implement SAP FICO solution in Amoun Pharmaceutical, worked with SAP ASAP methodology, Participate in Data gathering and quality before uploading on system prior go live. Understand business needs to be applied on system as per their requirement and SAP standardsWorked as Hyper Care support for SAP Production Planning in PEPSICO Egypt in providing User Training for know-how transaction. Full Support for issues and documenting it in issue log &Create Training Materials

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  Pepsico

  Jan 2010 - now

  Manufacturing sub lead under the AMENA Operation Team Troubleshooting and resolving issues with the associated tools; Provides L1 and L2 support for SAP; Develops scripts to automate processes; Packages and distributes software to various endpoints; Leverages analytical data and contributes to the development of scorecards that drive better performance and organizational behavior. Provides production support post implementation and resolves break/fix issues in accordance with SLA guidelines; manages a particular function. For PepsiCo AMEA Troubleshooting and resolving issues with the associated tools; Provides L1 and L2 support for SAP; Develops scripts to automate processes; Packages and distributes software to various endpoints; Leverages analytical data and contributes to the development of scorecards that drive better performance and organizational behavior. Provides production support post implementation and resolves break/fix issues in accordance with SLA guidelines; manages a particular function.

  • Global Enterprise Solution Ass. Manager Europe Release Managment

    Jul 2021 - now

  • AMENA Operation Senior Analyst - SAP PM Certified Associate

    Oct 2016 - Jun 2021

  • AMEA GBS OPS Senior Analyst - SAP PM Ceritified Associate

    Aug 2014 - Oct 2016

  • BIS Senior Analyst, Service Management – SAP OPS Sustain

    Jan 2012 - Aug 2014

  • Regional Operation Application Senior Specialist

    Jan 2010 - Dec 2011