Heather Henkle

Experience

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  Teleperformance

  Mar 2013 - Apr 2016

  Customer Service Supervisor

  Responsible for managing a team performance along with individual performance. Maintaining oversight of functions in local service center. Handling complaints and escalated issues. Plan, direct and implement process and procedures. Manage call SLA handle time and volume.

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  The Ohio State University Wexner Medical Center

  Apr 2016 - Apr 2017

  Administrative Assistant

  Administrative support to the department of Radiation Oncology. Manage and oversee daily administrative activities. Participate in developing and implementing administrative, operational and clinical policy and procedures. Oversee and coordinate multiple calendars, organize and facilitate meetings, conferences and special projects. Along with many other administrative duties.

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  Alliance Data Card Services

  Apr 2017 - Feb 2020

  -Lead and develop associates to ensure individual and team performance expectations are met. -Responsible for accessing risk - risk management. -Manage client relationship. Partnering with Compliance, Issues Management, Quality Management, Customer Care, Knowledge Central amongst many other areas of the business. -Drive revenue generation results by implementing innovative solutions to overcome obstacles. -Responsible for owning your areas process and leading projects for the business while managing the regulatory impact of the business. -Responsible for Client relationship management.Skills:• Good client communication experience with excellent presentation skills and high standard of written work• Established strong collaborative relationships with cross functional team throughout the business• Have functional understanding of the company’s risk profile and the impact of product decisions on the company’s core financial performance• Strong organization and technical skills• Regulatory compliance & audit • Strong knowledge and understanding of FCRA, UDAPP, Cease and Desist, RegZ, Adverse action and the truth and lending act regulations Show less

  • Credit Bureau Supervisor - Global Support

    Apr 2017 - Feb 2020

  • Fraud Investigator

    Apr 2017 - Dec 2017
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  Equifax

  Feb 2020 - Jan 2021

  Manager

  • Manage the training and development for a team of 20 Consultants• Review and approve client analysis to ensure regulatory compliance and alignment with contractual terms and conditions• Assist in monitoring of State regulatory and legislative development to identify issues affecting company operations and plans. • Work with risk officer and other stakeholders of the business in executing the risk assessment• Developing of regulatory plans and departmental positioning• Analyze and evaluate existing SOPs and record keeping systems to create new processes and procedures. • Manage escalated client complaints • Perform monthly and quarterly compliance audits Show less

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  Alliance Data

  Feb 2021 - Mar 2022

  Regulatory Relations Specialist

  Is now Bread Financial

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  Bread Financial

  Mar 2022 - now

  Rebranded in March 2022 to become Bread Financial

  • Manager, Supplier Risk Management

    Jun 2022 - now

  • Regulatory Relations Specialist

    Mar 2022 - Jun 2022