Experience

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  Amdocs

  Jul 2005 - Aug 2020

  Leading the business analysis and the solution design for a large BSS transformation program for Optus Enterprise & SMB groups. Leading a team of business analysts from multiple locations & disciplines in building a unified solution across the customer journey - customer management, order management. order fulfillment, rating, billing, care & case management, product catalog modelling, reporting and integration with the surrounding SOM and BSS systems.Key responsibilities• Consulting to customer business and IT stakeholders on solution options, business processes, product modelling & Integration with downstream systems.• Leading the Amdocs solution design team. Monitor the solution design documentation and quality.• Managing the solution scoping process – Requirements gathering & analysis, solution design, review & approval• Leading the solution Integration with 3rd party systems, • Report to the ELT on the solution progress, raise escalations & risks and propose mitigations.• Handover of the solution to the off-shore delivery team for development & testing.• Support the development and testing activities, identify and resolve solution gaps.• Participate in pre-sale activates for future projects and initiatives – framing the solution and responding to RFPs Show less Leading a large BSS transformation program for Optus Enterprise & SMB groups. Leading the business analysis, design and delivery of an E2E solution including – Requirements gathering, solution design & review, development, testing, Integration with 3rd party systems, training, change management, data migration, business readiness and deployment.Key responsibilities• Build, maintain and track the program plan as a System Integrator (SI).• Align, synchronize with 3rd party vendors and with customer teams & stakeholders.• Coordinate and monitor the progress among different streams and phases – Business, IT, Solution, Integration, Development, Testing, Migration, Business Readiness, Training & Deployment.• Plan and monitor the resources allocation as per the project plan and budget.• Report to the Program Board and the Executives Steering Committee on progress.• Manage and track the program’s risks. Propose contingencies and mitigations.• Resolving gaps and disputes with the business and IT teams in relation to the program scope, plan and progress. Show less Leading the implementation and delivery of the customers’ products and services within Amdocs Master Enterprise Catalog (MEC) for multiple programs and customers worldwide - AT&T (Consumer & Enterprise), Bell Canada, U.S. Cellular, LuxGSM, Better Place (Israel), Telkom South Africa and more.Key responsibilities:• Managing the Product Catalog implementation and delivery thorough the project life cycle – design, data gathering, implementation, testing & support.• Leading and mentoring large team of Business & Systems Analysts located at different sites around the world.• Plan the activities, resources and budget as per the program plan and report to the Program Management on progress.• Setting and tracking high standards of quality for the team.• Training and handing over of the product catalog ownership to customer towards go-live.• Evaluating, recruiting and training of new team members. Show less

  • Director. Lead Solution Architect & Solution Manager

    Jun 2018 - Aug 2020

  • Director, Sr. Program Manager

    Jan 2016 - Jun 2018

  • Solution Implementation & Integration Manager

    Jan 2012 - Dec 2015

  • Solution Implementation & Integration Team Lead

    May 2008 - Dec 2011

  • Business Analyst - Billing

    Jul 2005 - Apr 2008
• 

  Align technology

  Sept 2020 - now

  Lead a team of Business Process Managers, Product Owners, and Solution Architects as part of iTero’s Enterprise Business Solutions segment (EBS). Overseeing the business processes and solutions for sales & orders, customer experience & support, operations & logistics, and financial processes.Plan and promote the long-term roadmap for the transformation of iTero’s business models & processes.Manage the EBS funnel and product backlog including - intake, initial assessment, prioritization, and readiness for development Show less

  • Director, iTero Business Processes & Solutions Lead

    Nov 2022 - now

  • Sr. Manager, Solution Architecture and Business Processes

    Feb 2022 - Nov 2022

  • Senior Business Solutions Architect

    Sept 2020 - Jan 2022