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Magdalene Voo

Magdalene Voo

Customer Service Assistant

Followers of Magdalene Voo326 followers
location of Magdalene VooSingapore

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  • Timeline

  • About me

    Senior Market Development Manager at Marina Bay Sands

  • Education

    • Yuying Secondary

      -
      GCE O Levels

    • Punggol Primary School

      -
      Primary School Leaving Ceritficate (PSLE)

    • Temasek Polytechnic

      -
      Partial Diploma Law and Management

    • Management Development Institute of Singapore

      2006 - 2007
      Advanced Diploma BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

  • Experience

    • United Overseas Bank Limited (UOB)

      Jul 2007 - Jul 2008
      Customer Service Assistant

      • Bank-teller duties include cash deposits, withdrawals and remittance• Promote Bank’s products and credit cards • Referrals to Personal Bankers/Home Loan Specialists

    • DBS Bank

      Aug 2008 - Sept 2008
      Customer Service Representative

    • Moët Hennessy Diageo Singapore

      Feb 2009 - Nov 2010
      Brand Ambassador

    • Marina Bay Sands

      Nov 2010 - now

      • Develop potential players and nurture existing player relationships• Know patrons’ preferences well and use relevant marketing tools to drive trips and frequency• Consolidate patrons’ feedback for betterment of future events and promotions• Leverage on casino events and promotions to acquire, retain, develop and reactivate patrons• Be supportive in events and promotions• Maintain and increase monthly theo of coded database• Actively promoting annual levy and premium status• Follow-up on referrals and ADTs closely• Providing best service to all patrons Show less

      • Senior Manager, Market Development

        Apr 2020 - now

      • Senior Market Development Executive

        Nov 2010 - Apr 2020

      • Player Development Senior Executive Host, Marina Bay Sands

        Mar 2013 - Oct 2014

      • Player Development Executive Host, Marina Bay Sands

        Nov 2010 - Mar 2013

  • Licenses & Certifications

    • Responsible Gaming Ambassador

  • Honors & Awards

    • Awarded to Magdalene Voo
      OneMBS Achievers Award - Jun 2024
    • Awarded to Magdalene Voo
      Exellent Service Award (EXSA) Silver Award Executive Singapore Retailers Association Aug 2016
    • Awarded to Magdalene Voo
      Casino Achiever Award Marina Bay Sands Jul 2015
    • Awarded to Magdalene Voo
      Casino Team Member of The Month Marina Bay Sands Nov 2010