Adriana Gantus

Experience

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  SulAmérica Seguros

  Sept 2008 - Jun 2009

  Marketing and Events Trainee
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  Percepttiva

  Aug 2009 - Jul 2010

  Accounts Assistant
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  Agência3

  Jul 2010 - Nov 2011

  Accounts Executive
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  Binder

  Feb 2012 - May 2012

  Accounts Executive
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  Espaço/Z

  Jun 2012 - Feb 2015

  Accounts Coordinator
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  Huge

  Feb 2015 - Dec 2017

  Client Services Manager

  Responsible for the Customer Relationship in Brazil and LATAM. Performing the functions of consulting, immersion and construction of schedules and teams of Digital Transformation projects.Some clients and Projects:- Serasa Experian- O Boticário- Lojas Renner- Itaú- FCA (Fiat Chrysler)- BPD (Banco Popular Dominicano)- among others

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  Huia

  Jan 2018 - Feb 2020

  Head of Business Strategy

  Responsible for the areas of Strategy Business and Customer Relationship in Brazil and LATAM. Performing the functions of consulting and construction of schedules and teams of Digital Transformation projects.Some clients and Projects:- Ontex (Pompom)- Grupo Linx (DCG)- Plan International (Meninas Líderes)- UOLEdtech

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  LoveUX

  Jan 2019 - now

  Business Strategist

  Working as Digital and experience Consultant. Responsible for building Roadmaps, user journey, user research, and implementation of agile methodologies. Some clients: Trade Marketing, Boticário, BRDE and others

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  Lojas Renner S.A.

  Nov 2020 - Aug 2024

  Responsible for structuring the CX area, managing the user journey mapping pains points and opportunities connected with the company's main goals and KRs. Responsible for the internal Digital transformation with a focus on the client, through Client Committees, to indicate prioritization frameworks and agile methodologies based on mapped pains points and opportunities.

  • Experience Coordinator

    Nov 2021 - Aug 2024

  • Experience Specialist

    Nov 2020 - Aug 2024
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  CBA Design

  Aug 2024 - now

  Digital Strategist