Nada Moafi

Experience

• 

  Vodafone International Services (VIS)

  Aug 2011 - Sept 2011

  Summer Trainee

  Project Management department.Procurement process maps

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  Jumia Egypt

  Oct 2012 - Jan 2015

  1. PSC (Partners support center) team building:A. Creating process for communication between Jumia and its partners.B. Internal communication channels with related teams.C. Managing relationship with sellers moving from 40 sellers to 300 sellers by beginning of 2015.2. Following up on seller's managed operations through:A. Daily reporting on their orders fulfillment lead-time.B. Receiving their financial, IT, Operational inquiries and questions and following up on the issue until solved.C. Issuing monthly scorecards for each seller for their number of OOS orders, Orders fulfillment lead-time, return rate & customer's satisfaction score. Show less 1. Supervising a team of 15 persons responsible for warehouse orders fulfillment (packing, shipping with suitable delivery company, and packaging).2. Daily reporting of targets reached (0 pending orders for +24 hrs) shipping 1000 orders on daily average.3. Monthly evaluation on shipping performance (team level, personal level) and giving monthly feedback on team's KPIs and quality issues.4. Main point of contact with teams:A. Inbound and Inventory.B. Customer service.C. Delivery. Show less 1. Supervising a team of 6 persons responsible for receiving shipments from suppliers to be quality checked, labelled and added to the inventory.2. Daily reporting of:A. Number of items inbounded.B. Number of samples sent to production for photo-shooting and content writing.C. Number of items not inbounded (quality check failures)3. Monthly reports on inbound performance (team level, personal level) and giving monthly feedback on team's KPIs and quality issues.4. Main point of contact with teams:A. Inventory.B. Buying.C. Buying Operations.D. Production. Show less

  • Marketplace Operations Supervisor

    Apr 2014 - Jan 2015

  • Outbound Logistics Supervisor

    Jan 2014 - May 2014

  • Inbound Logistics Supervisor

    Oct 2012 - Jan 2014
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  Jumia Services

  Jan 2015 - Jun 2015

  3rd Party Logistics - Marketplace Operations Supervisor

  1. Daily follow-up on: A. Packages delivery statuses with 4 of AIG's partners, ex: Aramex, FedEx & MoveMe (+2000 packages daily).B. Orders pickups from suppliers inside Cairo (+300 suppliers & +2000 packages daily + 28 drivers).C. Receiving the packages at AIG's warehouse, quality check and forwarding packages to sorting/delivery team.2. Evaluating 3PLs performance (Lead-time, delivery success rate/zone, their customer satisfaction level).3. Relationship with Jumia's CS team, Vendor Managers and Finance for the above mentioned subjects. Show less

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  Move Me Express - موڤ مي

  Apr 2016 - Nov 2016

  Clients Relations Manager

  Responsible for planning and managing a clients support team which included 12 employees divided into 3 sub-departments:1. CS: Responsible for receiving all client's daily requests, complains, and following up on clients payments.2. Operations: Responsible for following up on the daily operations in MoveMe's hubs distributed among the country. Investigating delays and blockages in processes and reporting them to top management.3. Fleet: A team of 2 fleet supervisors following up on 10 couriers who are responsible for client's orders pickups and drop-off at MoveMe's main hub for distribution. Show less

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  NAQLA

  May 2017 - Oct 2017

  Key Account Manager

  1. Bookings creation and operational follow up on Export/Import shipping in-land containers for large businesses such as Ezz Steel, Juhayna, COSCO, China Shipping, MAERSK... etc2. Supervising pricing processes.3. Negotiating prices and operational capacity with both clients and internal business operations.4. Following up on Client's payments.

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  Jumia Egypt

  Dec 2017 - Oct 2018

  Project Manager - Vendor Experience

  Responsible for the management of projects in Vendors Experience [VXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support VXP strategy, tactics and service leading to ongoing vendors experience improvements.1. Distill vendor insights into business recommendations by performing root cause analysis to improve the vendor experience.2. Support projects aiming at improving and maintaining operational KPIs such as Vendor Satisfaction (VSAT) and Vendor Net Promoter Score (VNPS).3. Work with cross-functional teams to build the business cases and plans for improving specific vendor issues.4. Monitor other key vendor-based projects progress and ensuring timely delivery of results.5. Design user-friendly tools, reports, dashboards and KPI’s to be used by management for vendors KPI’s.6. Identify and prioritize key touchpoints in the vendor on-boarding journey.7. Regularly gather data from VNPS surveys and report trends to manager along with insights and observation. Show less

• 

  MaxAB

  Jan 2022 - May 2023

  New Verticals Operations Manager

  In my tenure as Operations Manager, I adeptly led and streamlined operations in new business ventures at MaxAB, utilizing established digital and network capabilities.1. Logistics as a Service (LAAS)Facilitating B2B2C Delivery for E-commerce GiantsStrategic Implementation: Spearheaded LAAS, crafting operational workflows that integrated seamlessly with MaxAB’s existing infrastructure.Partnering with prominent e-commerce platforms, such as Amazon and Jumia, meeting their logistic demands with precision.Result: Achieved a milestone of 1500 daily package deliveries across Cairo within an initial six-month timeframe.2. Electronics Online WholesalerConnecting Top-Tier Electronics Brands to Regional RetailersDistribution Oversight: Supervised the precise distribution and delivery of electronic products from major brands to retailers throughout Greater Cairo.Working with industry leaders like Samsung, Raya and Etisal, synchronizing our operations with their supply chains.Leadership and Strategic PlanningAcross both projects, I upheld responsibilities for strategic workflow development, efficient interdepartmental coordination, and meticulous risk management, ensuring the smooth and profitable operation of new business services.Through careful planning and robust operational management, I navigated through the multifaceted aspects of initiating, managing, and scaling various service verticals in a challenging market environment. Show less

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  Taager

  Dec 2024 - now

  Logistics Operations Manager - Iraq and Emerging Markets