Joe Dale, MBA

Experience

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  Autotrader US

  Jan 2007 - Jan 2009

  Team Lead - Private Seller Support

  Held successful development sessions, coached new hires and current employees on an exceptional customer experience.Provided ongoing support to application users, navigation, troubleshooting, maintenance and evaluations.Conducted complex investigations and verified validity of accounts flagged as fraud by internal triggers.

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  Kmart

  Jan 2009 - Jan 2012

  Retail Sales Supervisor

  Hired, trained, lead and motivates top Sales Associates. Initiated and/or implemented corrective action as needed in order to ensure that an excellent standard of service and maintained a high level of customer satisfaction. Managed retail staff, while ensuring fast and efficient cash register operationsVerified adherence to financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actionsMaintained to meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actionsProcessed In-House Payroll for office StaffAssisted with scheduling associates to ensure maximum coverage and superior customer serviceEnsured promotions are accurate and merchandised to the company’s standards. Show less

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  Thryv

  Jan 2011 - Jan 2021

  Managed implementation of reports to allow for planning, strategic operations, and resource allocation with deft communication to leadership. Ensured proper project and resource needs, in collaboration with management to streamline operations. Tracked and monitored workflow on digital products operations to drive cost efficiencies regarding operations support. Effectively support end-user operating systems, enterprise business applications, and software applications to cement team operations. Improved comprehensive operations through collaboration with vendors and contractors as needed.Identified and recommended improvement steps to optimize operations and manage comprehensive relationships. Realized an increase in expansion opportunities by 25% through implementation of product improvement design ideas to enhance the user experience. Show less Ensured comprehensive management of 60+ accounts, including working with small business owners on their online presence utilizing in-house business automation software. Managed client escalations utilizing proven knowledge of the field to implement innovative solutions and troubleshoot until reconciliation. Provided world class customer and client service in a professional and courteous manner. Educated a diverse client base on software products and services, including resolution of complaints and issues regarding policies and procedures as needed. Realized an increase in customer enrollment by 15% within a three-month timeframe through implementation of the product enhancement methodology. Show less Served as project manager for high profile production and internal projects from scope creation through completion, including milestones and deliverables. Managed comprehensive execution of advertising campaigns with Video, Search Engine Marketing, Paid Social, and Mobile Marketing. Collaborated with writers, designers, and clients to approve and publish campaigns. Tracked and monitored campaigns engagement and effectiveness to advise for future flights. Drove implementation of interactive projects, including maintenance of production knowledge keeping current with industry development. Show less Gathered comprehensive research for 8-10 cases on a daily basis, including closure and resolution within 1 business day through creative solutions and strong negotiation with clients. Effectively negotiated monetary adjustments through fair business practices. Worked directly with clients to process requested product updates within 24 hours through deft analysis and troubleshooting of issues and concerns. Handled a large volume of complaints through various media working with the Better Business Bureau, Consumer Affairs, and social media. Developed and implemented a comprehensive organizational filing system, regarding client records and direct mail campaigns. Show less

  • Sr. Operations Support Analyst

    Jan 2019 - Jan 2021

  • Sr. SaaS Service Specialist

    Jan 2017 - Jan 2019

  • Integrated Media Producer

    Jan 2015 - Jan 2017

  • Team Lead, Executive Escalation

    Jan 2011 - Jan 2015
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  Altisource

  Jan 2022 - Jan 2022

  Business Analyst

  Collaborate with a talented and diverse team, including in the sales, finance, and compliance departments, to drive analysis and documentation. Work directly with leadership and executive teams to streamline operations and drive communications. Evaluate and communicate system requirements, maintain systems processes, and drive monthly status reporting to appropriate parties. Author and edit internal and external documentation to initiate and delivery requirements and documentation as needed. Utilize proven knowledge of the field to troubleshoot issues and concerns until resolution. Build and sustain strong relationships with high performing and multifaceted teams to maintain consistent business operations. Show less

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  CHS Inc.

  Jan 2023 - now

  Knowledge Management Specialist - Architecture

  Create and maintain business capability maps, to ensure a common basis for planning and discussion.Manage the Enterprise Architecture platforms and tools that capture data and metadata of business capabilities and applications. System administrator for LeanIX system.Guide business and IT stakeholders through the business case development for business capability and application alignment.Conduct or facilitate periodic reviews of business capabilities and applications, with IT and business stakeholders.Contribute to developing analytical framework, tools, and processes to evaluate the benefits of application portfolio management. Show less