Anjali Singh

Experience

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  IQor

  Jan 2008 - Jul 2010

  Customer Care Executive (Jan 2008 till July 2010)

  Responsibilities:- Part of the Inbound/Outbound Collection process (AOL Internet Payments) Successfully completed the Collections Training Module Managing team in supervisor’s absence Handling multiple process reports Appreciation received a number of times on maintaining a high level of quality in the process Mentored new joiners in the process.

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  MetLife

  Aug 2010 - Dec 2019

  Business Analyst Specialist IT

  Capabilities Catered Claims Management (Life, Dental & Disability) Billing & Claim Implementation (Independently handling team size of 12 on their performance, Service Delivery, one-on-one, daily/weekly inventory report-out, coaching & feedback, tracking quality metrics, sharing employees road map to next level, call quality metrics.)  Worked with Met Life in operations and Business management. Played a major role in transitioning more than 6 processes & have worked in various profile & gained experience in end to end business functions. Extensive exposure to a wide range of management functions such as migrations, business operations, client management and strategic planning. Show less

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  SandMartin - Outsourcing Experts

  Jan 2020 - May 2020

  Lead- Operations & L&D Management

  Over 10 years of experience in International business processing outsourcing. Currently engaged in managing US, UK & Australia geography for Claims: Section 125 Cafeteria Plan Administration, Retirement Plan Administration, and Taxation & Audits. Managing a span of 15+ along with responsibilities at Org level

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  Genpact Headstrong Capital Markets

  Dec 2020 - now

  Assistant Manager @ Genpact

  Geographies catered- US Supplemental Healthcare Insurance. Part of operations and quality for transitioning 19 FTE claims adjudication process. Key responsibility as a peoples manager from training and development to work allocation along with client management. Partnering with operations to understand the demand and providing analysis on errors and ideas around improvising the quality. Coaching and feedback to enhance the performance and eliminate the knowledge gaps.