Matthew McDonald

Experience

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  Shoppers Drug Mart

  Sept 2011 - Aug 2014

  Merchandiser/Cashier

  Assisted customers and ensured customer satisfaction, maintained efficient flow of merchandise from receiving department to sales floor, ensured proper documentation of merchandise and return of goods, maintained organized warehouse, used inventory system to cycle count and replenish merchandise.

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  Positive Promotions.

  Apr 2015 - Aug 2015

  Administrative Assistant

  Interacted with clients and dealers to assist in obtaining financing, filed and filled out paperwork, entered data into Microsoft Excel, Dealertrack, and Integrated Warranty System software.

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  Canadore College

  May 2016 - Aug 2016

  IT Service Desk Assistant

  Assisted students and staff with basic IT troubleshooting, assisted in annual deployment, receiving, and programming of new fleet of faculty and administrative computers.

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  Allison the Bookman

  Jun 2017 - Sept 2017

  Sales Associate

  Assisted customers in finding and ordering books, received and labelled books for sale, handled the opening and closing of the store.

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  Working Web Copy

  Sept 2017 - Feb 2022

  Copywriter

  Wrote SEO optimized web copy for organizations in various sectors, wrote articles and blogs for clients, managed social media accounts and influencer marketing campaigns on Twitter, Facebook, Instagram, LinkedIn, and more.

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  North Bay Regional Health Centre (NBRHC)

  Jul 2020 - now

  Provisioning and deprovisioning user accounts in Active Directory, Meditech Expanse, Vocera, Imprivata SSO, Nuance, and other healthcare applications including Ocean eReferrals and Qualtrics.Manage licenses for organizational applications including Zoom, Smartsheet and ManageEngine ServiceDesk. Regularly audit user accounts to ensure compliance with organizational policies, interface with external organizations to provision and de-provision external user accounts, and work with HR to ensure that student and clinical instructor accounts are activated and deactivated in a timely manner.My role also sees me serving as an LRA (Local Registration Authority) for a number of provincial healthcare services including ONE ID, Connecting Ontario and CCIS, provisioning and de-provisioning user accounts as needed, regularly auditing users and ensuring compliance with external guidelines.Have played a pivotal role in projects including developing the organization's first ever Role-Based Access Controls (RBAC), and have assisted in the AD cleanup portion of NBRHC's transition to Microsoft 365. Show less Responsible for coding and submitting of invoices, tracking financials throughout the fiscal year, submitting and ensuring the accuracy of employee payroll, reconciling company credit cards, generating purchase requisitions and purchase orders, organizing meetings, taking meeting minutes, creating on-call schedules, ensuring new IT/IS staff have proper resources, organizing e-waste disposal and arranging for pickup and more.My role saw me sit on several interview panels for the recruitment of tier 1 (System Technician) and tier 2 (Technical Support Specialist) IT staff. I also led the creation of a cyber security educational campaign for end users, creating graphics and writing copy to raise cyber security awareness. My time as Program Assistant also saw me inform Code Grey - Network Down policy. Show less Ensured adequate staffing levels, worked to confirm that staff are fully trained and comfortable in their role as Environmental Service Attendants. Made sure staff have the necessary skills, information and equipment needed to be successful. Communicated departmental and organizational needs to staff members, overseeing employee performance, providing guidance and support to staff. Conducted staff performance evaluations and area audits with the goal of improving employee performance and ensuring quality assurance. I was also involved in the development and launch of a successful new service delivery method, wrote and revised departmental guidelines. Show less

  • Identity and Access Management Technician

    May 2024 - now

  • Program Assistant - Information Technology

    Jan 2023 - May 2024

  • Supervisor - Environmental Services

    Mar 2022 - Jan 2023

  • Environmental Services Attendant

    Jul 2020 - Mar 2022