SYLVIAH SAMBA

Experience

• 

  Christ the King Secondary School

  Feb 2012 - Nov 2012

  Teacher of English,History and Government
• 

  Jubilee Life Insurance Company Ltd.

  Feb 2015 - Sept 2016

  Personal Assistant/Customer Service Support

  • Utilized Microsoft Word/Excel to create documents and communications, ensuring accuracy and efficiency in day-to-day duties assigned by the Agency Manager.• Actively listened to customers' requests, confirming full understanding before addressing concerns and complaints while ensure timely delivery of policy documents.

• 

  Insurance

  Feb 2015 - Sept 2015

  Part time - General Insurance Agent

  Offered insurance Advice on general products eg .Vehicles Insurance,Personal, PSVs, Lorries etc,Petrol Station Insurance, Domestic Packages - House Insurance, Personal Accident Insurance, WIBA and many more.

• 

  Coast Youth for Change

  Dec 2015 - now

  Community Development Volunteer - Young Women Forums Coordinator
• 

  Kenya Redcross Society

  Mar 2017 - now

  Volunteer and Member

  Participate in humanitarian programs

• 

  Compcare Solutions

  Nov 2017 - now

  Administration & Procurement Officer

  • Evaluated internal needs and developed plans for maintaining optimal supply levels.• Performed general company administration, yearly store audits in collaboration with managers, designers and sales associates to provide feedback.• Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.• Utilized procurement tools like Oracle Cloud and Quickbooks to manage quote process, invoicing, order entry and receiving.• Did light accountant while utilizing QuickBooks Software.• Communicating with both customers and supplier about order, Customer Support- answered questions, delivery and all documentations necessary using tools like Talend, QuickBooks, HubSpot CRM Show less

• 

  Freelancer

  Feb 2018 - now

  Freelancer - Virtual Assistant & Customer Support Professional

  • Managed customer service calls, bookkeeping, and document preparation for clients, ensuring timely and accurate support.• Conducted online procurement and marketing activities, contributing to increased client engagement and revenue growth.• Provided translation services from English to Swahili, enhancing communication and accessibility for diverse audiences.