Experience

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  Crothall healthcare inc.

  Jul 2013 - Aug 2014

  Operations manager w/ nationwide children's hospital

  • Managed a team of 118 employees at Nationwide Children’s Hospital Department of Environmental Services by overseeing strategic planning, recruitment and interviewing, policies and procedures, and performance and development • Adhered to all environmental health and safety standards by maintaining a clean and protective center for team members and clients • Stimulated work quality, productivity, and efficiencies by recognizing areas of improvement to revitalize internal operations • Established positive cross-functional relationships, driving organizational development and across the board customer support Show less

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  Tailored management

  Jun 2015 - Aug 2015

  Customer support/account representative w/ morgan stanley

  • Administered multi-site support for Morgan Stanley locations, providing web, general tax, online, mobile, and digital product services • Built rapport with diverse populations by orchestrating account upkeep and strategically devising timely solutions based on detailed examination and problem identification • Recognized for exemplifying top-notch service to internal and external customers, demonstrating solid professionalism and engagement within every interaction • Maximized risk prevention and security measures by validating clients and financial advisors during all interactions Show less

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  Charter communication – spectrum

  Oct 2015 - Dec 2018

  Outdoor sales representative

  • Spearheaded direct customer engagement through face-to-face interactions with potential and existing area residents • Efficiently completed orders and requests by delivering informative product information and services to customers • Achieved consecutive increases of new customers and achieved all set goals by offering productive hands-on presentations, exceptional customer experiences, and ongoing notifications of new products • Capitalized outreach zones and gained competitive advantage by demonstrating sales excellence in assessing, tracking, and reporting regional data Show less

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  Serenity beauty bar by shadell llp

  Dec 2018 - Apr 2019

  Salon manager

  • Cultivated a top-performing team of six direct reports while managing all facets of daily operations and demonstrating effective leadership in a customer-centric environment • Demonstrated proficient, operations management, and outstanding customer service standards resulting in a 36% acceleration of salon revenue which assisted with the sale of the salon • Executed shift organization by accurately scheduling team members, ensuring daily coverage, and customer access to all services • Upheld company standards and compliance to salon policies and procedures Show less

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  Trillium staffing

  Jul 2019 - Sept 2019

  Claims management w/ safelite autoglass

  • Worked with inbound invoices from numerous shops, clients, and agents and processed mail-back claims • Utilized mainframe system to research claims and effectively communicated with clients and requested additional information in order to resolve the claims efficiently • Demonstrated effective teamwork and quickly learned invoicing and mail-back processes

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  Randstad

  May 2020 - now

  Information technology help desk analyst

  • Providing first-line technical support for Discover employees and contractors, nationally and internationally opening and escalating trouble tickets when necessary• Translating complex technical concepts into an easily understandable language to assist non-tech savvy clients• Maintaining user accounts, resetting and unlocking passwords as needed for multiple programs while upholding the financial institutional security standards and compliance• Logging new calls and updating existing tickets, accurately, using Service Now, and communicate in real-time online chats to team members and staff to provide problem-solving solutions in an expedited manner Show less

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  Nationwide

  Sept 2022 - now

  Analyst, quality engineer