Amit Kumar Goyal

Experience

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  Infogain

  Oct 2014 - Apr 2017

  Test Analyst

  Test Planning & Execution: Created detailed test plans and test cases, and executed them for web-based applications in the securities and trading industry. Set up test labs and managed QA department administration, ensuring comprehensive testing coverage and accuracy.Manual & Automated Testing: Conducted manual testing of trading functionalities (stocks, mutual funds, options, bonds) across various browsers (IE, Chrome, Safari, Firefox) and platforms (including Macintosh). Implemented and drove automated regression tests using Selenium.Defect Management & Reporting: Clearly reported and assigned bugs using bug-tracking tools, managing testing efforts across multiple locations. Collaborated closely with business analysts and developers in Agile environments to ensure swift resolution of issues and continuous improvement.Domain-Specific Testing & Data Validation: Prepared test data and content, published components using SDL Tridion, and validated data for existing clients with Oracle SQL. Performed thorough analysis and reviewed requirements and designs, ensuring accuracy and alignment with business needs.Cross-Browser & Functional Testing: Performed black box, regression, functional, smoke, and system testing, ensuring cross-browser functionality. Monitored live applications and provided first-line application support, ensuring stability and reliability of trading platforms. Show less

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  Canara Bank

  Aug 2017 - Aug 2021

  Assistant Bank Manager

  - Led day-to-day branch operations and managed a diverse loan portfolio, driving business growth and operational efficiency. - Through a strong focus on customer service, strategic team management, and effective communication, successfully increased branch business by ₹70 million INR over four years.- Implemented proactive customer engagement strategies that enhanced client satisfaction, resulting in higher customer retention and a steady increase in new business acquisitions.- Spearheaded initiatives to optimize loan recovery processes, reducing past-due balances and bad debts from ₹3 million INR to ₹0. Achieved this by coordinating efforts between customer service, sales, and the recovery department, streamlining collection processes, and ensuring timely follow-ups.- Trained and mentored branch staff on best practices in financial management, customer relations, and risk assessment, fostering a high-performance culture and improving overall operational efficiency. Show less