Kevin Selemani

Experience

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  Burgeon market research

  May 2015 - Apr 2019

  Project Manager
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  243CongoEntreprise

  Oct 2019 - Jul 2023

  Manages Booking, Expedia, as well as Rentals United (and all associated channels / connections), and other major and minor OTAs.Track OTAs changes and major updates to prepare implementation plans across all of the properties’ inventories.Ensure service and lease contracts data integration fulfillment at all channels.Maintain and update property records and ensure data compliance.End-to-end OTAs commercial strategies:Overviews taxes and regulations updates and notifies to related stakeholders.Maintain an excellent and positive relationship with renters and guests. Show less

  • OTA Operations Manager

    Mar 2022 - Jul 2023

  • Senior Property Manager

    Jan 2021 - Mar 2022

  • Customer Service Representative

    Oct 2019 - Jan 2021
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  Voxdata

  Sept 2023 - now

  Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.Analyzing information and processes and developing more effective or efficient processes and strategies.Generating reports and presenting information to upper-level managers or other parties.Ensuring staff members follow company policies, procedures and commitment to providing exceptional service to customers and support to staff members.Making sure employees that report and meet performance expectations.Ensuring that the work environment is safe, secure and healthy.Meeting deadlines.Approving work hours.Ensure great customer service at all levels. Show less Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Support in aiding and training new agents joining the workforce. Show less

  • Team Supervisor

    Oct 2024 - now

  • Customer Service Representative

    Sept 2023 - Oct 2024