Angela Muliawan

Experience

• 

  IT Directorate Bina Nusantara

  Aug 2012 - Sept 2013

  Associate Member

  As an associate member of the Metamorph Program, I was part of a community that allowed students to work part-time (minimum 20 hours/week) in the IT Division at Bina Nusantara. During my time on the team, I contributed to the development of various internal projects using PHP, CodeIgniter, jQuery, JavaScript, MySQL, TortoiseSVN, and Bootstrap.I completed training in both soft and hard skills:Hard Skills: SQL Server; MySQL; HTML; CSS; JavaScript; C#; ASP.net; PHP; CodeIgniterSoft Skills: Basic leadership; Communication; Presentation; Teamwork Show less

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  IT Division Bina Nusantara

  Sept 2013 - Feb 2015

  Junior Programmer

  - LMS Development (Binusmaya) - Exam and Event Management

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  PT. Indocyber Global Technology

  Apr 2015 - Dec 2018

  Business Intelligence Consultant

  - PT Zurich Topas Life (February 2017 - August 2018)End-to-end enterprise data warehouse and reporting implementation- PT Trakindo Utama (July 2016 – January 2017)Transmission life expectancy (predictive analytics)- PT HM Sampoerna Tbk. (April 2016 – July 2016)Deliver Master Data Management (MDM) solution for sales & marketing division- PT Coca Cola Amatil Indonesia (September 2015 – January 2016)E-coaching report- Integration Report at PT Trakindo Utama (May 2015 – July 2015)BI Integration Show less

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  The Kraft Heinz Company

  Dec 2018 - Jul 2020

  Senior Business Intelligence Analyst

  𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐀𝐝𝐡𝐨𝐜 𝐑𝐞𝐪𝐮𝐞𝐬𝐭- Provided expertise on Business Intelligence to support users across all divisions.- Conducted requirement gathering to address challenges, particularly manual reporting processes, and proposed automated solutions- Defined project timelines, managed priorities, and collaborated with cross-functional teams, such as IT Commercial and business units, to provide relevant data and ensure alignment- Developed solutions adhering to timelines and quality standards using tools such as SQL (Microsoft SQL Server & Oracle), Microsoft SSIS (ETL), SSAS Tabular & OLAP, Excel Macro & VBA, SAP BusinessObjects, and Tableau- Managed 1 subordinate- Delivered the project to the users, ensuring quality, guidance and post-implementation support𝐓𝐚𝐛𝐥𝐞𝐚𝐮 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧- Explored Tableau's capabilities to modernize data visualization and implemented it to enable faster, more insightful analytics aligned with company objectives, replacing SAP BusinessObjects as the primary self-service BI tools- Successfully executed a server migration and updated SAP BusinessObjects to a newer version within one week due to company policy to relocate the server, despite limited documentation and no prior experience, accomplishing this during the first three months of joining the company𝐔𝐬𝐞𝐫 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 & 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠- Provided daily support to users, ensuring smooth operation of BI tools and assisting in generating required data- Conducted quarterly training sessions for new employees, introducing BI platforms such as SAP BusinessObjects, SSAS Tabular, and OLAP𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐨𝐧 𝐖𝐢𝐧𝐧𝐞𝐫- Won the 2019 "Rise to the Challenge" competition as part of a 3-people cross-functional team (with IT Commercial, and Finance), by proposing an optimization project for the Return Provision Reporting Process, automating workflows and enhancing business efficiency Show less

• 

  SG-EDTS

  Jul 2020 - May 2025

  Taking on higher responsibility after promotion, this role focuses more on managing people & projects, with technical capabilities similar to my previous position.𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐂𝐥𝐢𝐞𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭- Monitor day-to-day workload of a ~20 people team- Serve clients, gathering requests & issues- Set priorities, timelines & resources, ensure timelines meet both client needs & our capabilities𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 (𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐯𝐞 & 𝐃𝐢𝐚𝐠𝐧𝐨𝐬𝐭𝐢𝐜 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬)- Provide guidance & technical expertise to ensure high quality analysis & insightful recommendations- Conduct discussions & regular checkups on crafting storylines together with the team- Validating all deliverables before sending it to the clients𝐀𝐬𝐬𝐢𝐬𝐭𝐢𝐧𝐠 𝐍𝐞𝐰 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭- Ensure smooth communication & cross-functional collaboration - Ensure that data collected is capable of supporting analytics needs- Contribute to projects such as Indopaket & KlikIndomaret𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧Implement a centralized BI platform for Indofood NSF by integrating internal & external data, improving their operational and strategic processes𝐖𝐨𝐫𝐤 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧- Initiate work changes by introducing "Business Performance at One Click", by creating Tableau in PPT format to improve efficiency in delivering repeatable decks, allowing us to focus on analysis - Lead the implementation for Indofood NICI to produce hundreds of slides for AOP & monthly reporting𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 & 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭- Develop a clear path for new joiners to become proficient in using the tools & EDTS's way of work- Together with VP Data Science & Analytics to build the team- Provide personalized coaching & guidance to each team member, helping them achieve both personal & company goals- Foster a culture of continuous learning, collaboration, & a commitment to improvement Show less 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 (𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐯𝐞 & 𝐃𝐢𝐚𝐠𝐧𝐨𝐬𝐭𝐢𝐜 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬)Provide analysis to address client questions from various industries & business units (FMCG, E-commerce, etc.) by: - Gathering requirements to understand their problems- Collecting, validating, & manipulating data using Google BigQuery- Visualizing data through Tableau, Excel, & PowerPoint, crafting storylines to explain insights behind the data- Presenting findings to upper-level stakeholders & offering actionable recommendations, conducting two-way discussions to incorporate users' market knowledge- Example of ad-hoc analytics: Pricing Analytics, General Trade Promotion Evaluation for a FMCG client- Providing regular monthly business performance analyses for clients such as Indofood, KlikIndomaret, Indopaket, etc. 𝐀𝐬𝐬𝐢𝐬𝐭𝐢𝐧𝐠 𝐍𝐞𝐰 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭- Collaborate with cross-functional teams to ensure a data-driven approach- Ensure that data collected is capable of supporting analytics needs- Contribute to projects such as Indomaret Poinku CRM & SVOC𝐒𝐞𝐭𝐭𝐢𝐧𝐠 𝐔𝐩 𝐖𝐨𝐫𝐤 & 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧- Address the rapid influx of analytics requests by creating best practice implementations using Excel, Tableau, and PowerPoint for the team𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 & 𝐓𝐞𝐚𝐦 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭- Lead and mentor a team of ~5 Data Analysts (fresh grads to 2yrs of experience)- Provide personalized coaching & guidance to help team members achieve personal & company goals- Foster a culture of continuous learning, collaboration, & a commitment to improvement Show less

  • Lead Data Analyst

    Jul 2021 - May 2025

  • Senior Data Analyst

    Jul 2020 - Jul 2021