Karen Leyva

Experience

• 

  COPE Health Solutions

  Aug 2017 - Mar 2018

  Health Scholar

  ºUnderwent rigorous and comprehensive training to ensure competence in providing essential pre-licensed direct patient care.ºDemonstrate dedication to professional growth and development through active participation in daily shifts.ºContinuously engage in valuable learning experiences, gaining insights and knowledge from seasoned healthcare professionals across various hospital departments.

• 

  The Blazin' Crab

  Feb 2018 - Sept 2022

  Supervisor

  º Managed a team of 10 servers, overseeing task distribution to balance the workload and improve operational efficiency.º Enhanced my cultural awareness through interacting with a diverse range of guests and staffº Authored the Employee Manual and training handbook for streamlined operations and adherence to policies. Resulted in guest wait times being reduced by 25%, increasing customer satisfaction.

• 

  Starbucks

  Jul 2022 - now

  ºPlayed a role in store's continuous high performance by being a dependable team playerº Proven ability to excel under pressure in high-traffic retail settingºDeveloped positive customer rapport, ensuring the store felt like a third place and a community hub º Lead by example while enforcing company standards for customer service, beverage quality, and store cleanliness.ºOversaw the daily operations, including opening and closing procedures for cash management, of the highest grossing store in districtºAssist in managing store inventory by ordering and receiving supplies, monitoring stock levels, and minimizing waste.

  • Barista

    Jan 2023 - now

  • Shift Supervisor

    Jul 2022 - Jan 2023
• 

  Burlington Stores, Inc.

  Jun 2024 - Aug 2024

  Supply Chain and DC Operations

  º Analyzed metrics using Power BI, calculated and reported scorecardº Managed a project to identify process gaps in shipping accuracyº Ensured compliance with company policies through observations, cross-departmental communication, and coaching.º Assisted in rolling out and enforcing new SOP in collaboration with the engineering team.º Attended seminars on leadership, buying, planning and allocations, as well as Diversity, Equity, and Inclusion (DEI) initiatives.