Experience

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  Neptunia s.a.

  Jan 2009 - Dec 2009

  Customer service representative

  Operational management of integrate logistic services.Direct coordination with customers and suppliers regarding international the international supply chain with the aim to exceed the customers expectations.

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  Oceano agencia martima ( ultramar group).

  Sept 2010 - Oct 2012

  Commercial and operations coordinator

  Targeting potential international clients, negotiation, sales; and responsible for the import and export operations between the agencies in the country. Reporting directly to the department manager.• Achieved 15% savings through strategic alliances with suppliers.• Lead the team with highest performance, achieving an incentive bonus for the years 2011 and 2012.• In charge of the collection, disbursements, customs. Achieve the 20% reduction in accounts receivable.• Team member for developing the marketing plan. Analyze key performance indicators. Show less

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  Maquinarias s.a (automotive sector)

  Sept 2012 - Jan 2013

  Vehicules analyst – commercial department

  Development of technical proposals to apply for public and private tenders.Analyze key performance indicators; reporting directly to the department manager.

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  Concesionarios autorizados sac (automotive sector)

  Apr 2013 - Aug 2014

  Dealer development and customer service chief

  Management of Arequipa, Juliaca and Puno dealerships for sales, post-sales and spare parts department, reporting directly to the CEO.• Manage the effective and efficient operations of the dealership operations taking into account the administrative,human resource and systems. Achieving Kodawari certificate, a worldwide award given by Toyota Motor Corporation (Japan).• Translate Operations policies and procedures into action and ensure correct, consistent application of organizational policies and procedures in the management of administrative functions according to the set Toyota´s standards.• Leaded, managed and directed all customer service activities for sales, post-sales and spare parts departments for Arequipa, Juliaca and Puno dealerships, achieving 99% of customer satisfaction index in post-sales and spare parts according to Arellano Marketing. • Team member for developing bids and proposals to apply for public and private tenders, accomplishing to renew a contract with Sociedad Minera Cerro Verde for Usd. 10MM.• Team member for developing the marketing plan. In charge of marketing campaigns and incentives for the sales force.• Designed and implemented loyalty programs, reaching 20% increase in post-sales and spare parts departments. • Ensure the provision of basic office services including space management, equipment, communications and security to enhance staff safety and productivity.• In charge of corporate social responsibility program and the dealer environmental risk audit program (DERAP). Achieving the DERAP certificate given by Toyota Motor Corporation (Japan) Show less

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  Universidad césar vallejo

  Mar 2017 - Dec 2018

  Part-time professor

  Docente de los cursos de Management by results; Fundamentos de Gestión y emprendimiento; y Marketing.

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  Iron mountain

  Oct 2017 - Oct 2023

  Develop my customers' base of private and goverment companies. Qualified leads generation and deal closing in new and current customers.Leverage on a strong consulting sales approach to bring my customers high-impact digital solutions to automate and manage content and processes. Thorough follow up of service implemetation and customer experience while keeping my portafolio growing and maximazing margin for each business. Responsable del mantenimiento y desarrollo de una cartera comercial, con facturación anual aprox. de US$ 15MM, orientada a identificar nuevas oportunidades de negocio que permitan incrementar la rentabilidad y grado de relacionamiento con el cliente. Negociación y cierre de condiciones contractuales en términos económicos y SLA´s pactados.

  • Business Development Manager

    Jun 2020 - Oct 2023

  • Senior Customer Care Specialist

    Oct 2017 - Jun 2020
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  Ricoh latin america inc

  Dec 2023 - now

  Workplace account executive ma