Experience

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  Worcester polytechnic institute

  Aug 2008 - May 2011

  Administrative assistant for wpi facilities
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  The hanover insurance group

  Jun 2011 - Jul 2017

  Responsible for all User Experience deliverables during the software delivery process, including design and research. Collaborated with business leaders and solutions architects across 8+ scrum teams. Delivered final designs to development team and coordinated with BAs and QAs to ensure implementation of the design. Conducted formal usability research, travelling across the United States to conduct in-person sessions with high-profile customers. Streamlined workflows and communication across the organization, following process analysis and improvement methods utilizing Lean and Six Sigma principles. Led projects which aimed to enhance communication across business units by designing, developing and implementing MS Access business applications. Improved operational effectiveness through design and implementation of new processes and dashboard reporting concepts. Performed risk evaluations for commercial businesses in relation to each provided coverage. Analyze historical losses experienced by the customer. Provided a service to the customer, which aimed to enhance their risk management practices. Reported and summarized findings for underwriters and agents.

  • UX Designer

    Sept 2014 - Jul 2017

  • Sr. Business Analyst

    Feb 2012 - Sept 2014

  • Loss Control Consultant

    Jun 2011 - Jan 2012
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  Ntt data services

  Sept 2017 - Oct 2020

  Business consultant

  Massachusetts Department of Energy and Environmental Affairs - Led multiple scrum teams implementing web-based solutions that focused on enhancing public access to government information. Documented business requirements, vetted solutions through wireframing and prototyping activities, provided business analytics and insights to management, ensured delivery of working software to 6+ business units.Projects: EEA Permitting Platform (Accela), EEA Site Management and Billing, MEPA Digital Implementation, DPU Rails Application, Smartsheet Implementation, PowerBI Dashboard Implementations Show less

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  City of boston

  Oct 2020 - Jan 2023

  Senior business analyst

  Lead requirements gathering across city departments for permitting, licensing and code enforcement using tools such as JAD sessions, Wireframes and workflow documentation. Document workflow configurations and field specifications for new applications and existing application enhancements. Configure workflows, update data schema, and implement detailed information capture for new applications on the Infor Public Sector Platform. Conduct unit testing and lead UAT with departments. Support go-live migrations and post go-live activities such as end-user support and platform stabilization. Show less

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  Dergside property maintenance, llc

  Apr 2021 - now

  Office manager

  Manage accounts receivable invoicing, quote proposal preparation, requests for bids, construction agreements, and insurance needs since business start up.

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  Harvard university

  Jan 2023 - now

  Senior project manager