Experience

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  Rak bank me

  Aug 2005 - Jul 2017

  ● Handling and resolving customer complaints/ queries over phone● Providing customers with relevant product and service information● Cross selling various banking products to customers over phone

  • Senior Customer Service Officer

    Apr 2007 - Jul 2017

  • Phone Banking Officer

    Aug 2005 - Mar 2007
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  Lph insurance brokers llc

  Aug 2017 - Jun 2019

  Customer service specialist

  ● Providing General Insurance advise to clients which includes group medical, individual medical, marine insurance, Property insurance & motor insurance.● Providing Life Insurance (LIC & Zurich) advise to clients.● Speaking with clients to assess their needs and identify suitable insurance cover● Researching policies and negotiating with insurance companies● Arranging comprehensive insurance cover for clients● Making sure clients fully understand the terms of their cover● Supporting clients in dealing with claims. Show less

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  Qualtrec solutions

  Jul 2019 - Feb 2022

  Hr admin manager

  ● Plan and coordinate administrative procedures and systems and devise ways to streamline processes● Recruit and train personnel and allocate responsibilities and office space● Assess staff performance and provide coaching and guidance to ensure maximum efficiency● Ensure the smooth and adequate flow of information within the company to facilitate other business operations● Manage schedules and deadlines● Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.● Monitor costs and expenses to assist in budget preparation.● Organize and supervise other office activities (recycling, renovations, event planning etc.)● Ensure operations adhere to policies and regulations● Keep abreast with all organizational changes and business developments Show less

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  Amazon

  Mar 2022 - Mar 2023

  Hr / admin executive

  ● Handling the on-boarding process for new recruits within MENA region.● Handling Payroll Processing for MENA Regions and Turkey (Approx. 20,000 employees)● Updating Bank details and processing salary (Including Overtime, Leaves, Vacation pay-outs, Leave of absence deductions, Mobile excess deductions)● Supporting different teams by getting data before cut off for processing● Handling projects for simplifying processes and manual work● Handling EOSB of Exit employees and providing necessary documentation● Coordinate learning and development sessions for new hires and existing staff Show less

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  Insurance pjsc

  Feb 2024 - now

  Human resources coordinator