Mbithe Taabu

Experience

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  Nanyuki Institute of Professional Studies (NIPS)

  Jun 2022 - Jul 2022

  Tutor

  Teaching Information Technology theory classes: Introduction to ICT, Operating Systems, Computer Application 1 & 2, Probability and Statistics 1, Computer practicals(mostly on word and excel)

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  Ministry Of Education, Kenya (MOE)

  Jul 2022 - Aug 2022

  Attachee

  Installed and configured computer hardware, set up new workstations, and monitored computer systems and networks.Provided technical support to end-users and resolved hardware and software issues.Set up new user accounts and profiles and reset passwords.Conducted LAN/WAN setup.

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  CCI Kenya

  Sept 2022 - Feb 2023

  Customer Service Representative

  Handled outbound calls to ensure customers were satisfied with services provided.Troubleshot challenges and resolved issues to ensure quality service delivery.Developed and maintained positive relationships with customers to ensure retention and loyalty.

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  Ministry Of Education, Kenya (MOE)

  Feb 2023 - Apr 2024

  DLP Intern

  I have experience in streamlining processes through systems automation and software development. I contributed to the development of the Elimutrees web application, which improved data collection and reporting efficiency by 90%, replacing the previous cumbersome Excel-based system. This supported the Ministry of Education's tree-growing initiative by facilitating data-driven decision-making. Additionally, I provided on-site technical support to schools in Laikipia East Sub County, ensuring optimal system performance through regular maintenance and upgrades. I also trained teachers on IT integration, promoting digital literacy. Furthermore, I worked on the development of the Kemis system, modernizing modules like Refugees, Student Registration, School Registration, Grievances, and Student Attendance, which improved data management by 80%. In a team lead role, I ensured timely project updates, participated in user requirement gathering meetings, and presented system functionalities to stakeholders. Show less

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  Roamtech Solutions Limited

  Nov 2024 - now

  Project Management Intern

  Hands-on experience leading scrum meetings, facilitating PI planning, and gathering user requirements. Skilled in client follow-ups, creating detailed monthly project status reports, and conducting quality testing on applications and websites to ensure a seamless user experience. Proven ability to collaborate with development teams to meet project timelines and drive project success.