Experience

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  Aravind eye care system

  May 2013 - Jul 2013

  Research assistant

  • Aim: Identify and quantify impact of operational innovations in association with Indian School of Business• Impact: Pinpointed areas of focus for replication of the system in developed nations• Communicated with various levels of personnel during on-field study in Madurai, Tamil Nadu• Delivered and presented a thorough analysis of the strategy and costs of the business model to the Director of Operations

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  Vancouver general hospital

  May 2014 - Jul 2014

  Research assistant, eye care centre

  • Aim: Propose roadmap for implementation of a cost-optimized business model at Vancouver Eye Care Centre • Impact: 25% increase in patient capacity in revised model, 60% reduction in cost for every additional surgery• Performed thorough research and analysis of the Operations and Costs in association with Sauder School of Business UBC• Conducted an on-field study that involved observation and interaction with personnel• Developed and presented a business model based on the Aravind Eye Care System to the Dept. Head Ophthalmology Show less

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  Deccan international

  Jul 2016 - Aug 2024

  Inbound & Strategy• Defined strategy and vision for new and existing products through research and analysis of competitors, market trends, and target audiences resulting in 3x new feature and product launches per year• Elicited client requirements adopting design thinking principles, including over 40 ethnographic interviews and natural shadowing, to create 6 prioritized development roadmaps for web applications and features• Facilitated ideation sessions applying design thinking, including affinity mapping, insights extraction, and problem framing resulting in 7 solution spaces expected to decrease variable costs by 60% and increase revenue by $11MDesign & Build• Initiated product management department and 6 cross-functional teams after negotiations with department heads to shift culture and processes towards agile methodologies, trimming employee turnover to 25-year low• Documented and demonstrated product requirements through use case writing in JIRA and wireframing in Balsamiq for designers, engineers, and QA testers to develop web applications with clear direction and purpose• Directed partnership and hiring of offshore teams through vendor research, interviews, and negotiations to fill gaps in in-house technical skills for development of web apps, reducing development costs by 40%Outbound & Mentorship• Orchestrated beta phase of new products by careful selection of and frequent feedback sessions with clients resulting in over 25 new items prioritized in product backlog• Collaborated with marketing team to produce over 20 promotional materials by extracting insights from ethnographic interviews, eventually leading to sales worth $1.2M• Presented in over 5 conferences to chiefs of fire-rescue and ambulance services and initiated a conference session to elicit client needs resulting in 4 product and 11 feature ideas• Mentored and managed two product managers with a self-developed training program to oversee a portfolio of 5 products worth $3M/year Show less

  • Director, Product Development

    Nov 2019 - Aug 2024

  • Product Development Manager

    Nov 2018 - Oct 2019

  • Product Developer

    Nov 2017 - Oct 2018

  • Strategic Data Analyst

    Jul 2016 - Oct 2017
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  Davita kidney care

  Aug 2024 - now

  Redwoods resident